Decision search
Your search has 50317 results
-
Kent County Council (24 006 054)
Statement Closed after initial enquiries School admissions 28-Jul-2024
Summary: We will not investigate Mrs X’s complaint about the Council’s Schools Admissions Appeal Panel’s failure to provide her child with a place at School Y. It is unlikely the Ombudsman would find fault which caused them to lose out on a school place.
-
Great Yarmouth Borough Council (23 014 233)
Statement Not upheld Pollution 25-Jul-2024
Summary: Mr X complained the Council failed to follow the recommendations set out in the Ombudsman’s previous investigation. Mr X also complained the Council failed to act in response to the school next to his property installing new floodlights causing a light nuisance. We did not find fault with the Council.
-
Birmingham City Council (23 012 868)
Statement Upheld Assessment and care plan 25-Jul-2024
Summary: Miss X complained the Council has failed to provide suitable supported housing or an appropriate package of care and support to meet her son, Mr Y’s needs. The Council’s repeated failure to ensure Mr Y received the care and support required to meet his assessed needs is fault. This fault has caused Mr Y and Miss X an injustice.
-
Essex County Council (23 013 906)
Statement Upheld Charging 25-Jul-2024
Summary: Ms X complained the Council charged her mother, Mrs Y, for care the family had been told was free of charge. We found fault as the Council failed to properly communicate when free care ended and chargeable care began or to communicate in a timely manner when Ms X challenged the charges. This caused avoidable distress and frustration for the family. The Council has already apologised and completed an appropriate remedy which Ms X and Mrs Y accepted.
-
Derbyshire County Council (23 009 634)
Statement Upheld Special educational needs 25-Jul-2024
Summary: The Council took too long to issue the final Education Health and Care Plan for Mr D’s son. It did not include Mr D in the production of the Plan and did not consider his comments on the draft Plan. The child was only able to access part time tuition during this time. The Council did not respond to many of Mr D’s requests for help and took too long to deal with his complaint to it. The Council has offered to remedy the injustice to Mr D and his son, and this is in line with the Ombudsman’s Guidance on Remedies.
-
Leicestershire County Council (23 009 772)
Statement Upheld Special educational needs 25-Jul-2024
Summary: Ms X complained the Council took too long to issue an Education, Health and Care Plan for her client’s daughter, Z. We found fault because there was a significant delay in issuing Z’s plan. This caused avoidable distress and uncertainty for Z and her father, Mr Y. To remedy the injustice caused by this fault, the Council has agreed to apologise and make a payment to Mr Y.
-
Plymouth City Council (23 012 234)
Statement Upheld School transport 25-Jul-2024
Summary: There was fault by the Council in how it dealt with an application for school transport. It did not take account of the statutory guidance and its policy does not reflect this. The Council took too long to convene the appeal panel and did not call him during the hearing as promised. The Council’s failings have caused the parent distress, uncertainty, and frustration. The Council has agreed to remedy this.
-
Birmingham City Council (23 016 728)
Statement Upheld Homelessness 25-Jul-2024
Summary: Mrs X complained the Council placed her and her family in uninhabitable temporary accommodation. She also complained the Council failed to prevent her becoming homeless, failed to provide her with her Personalised Housing Plan and placed her in Bed and Breakfast accommodation for more than 6 weeks. Mrs X said this impacted her mental health. There was fault in the way the Council kept Mrs X in bed and breakfast accommodation for more than six weeks. The Council did not act to prevent Mrs X from becoming homeless and did not evidence any assessment. This caused Mrs X distress. The Council has agreed to apologise and make a financial payment.
-
North East Lincolnshire Council (23 007 089)
Statement Closed after initial enquiries Other 25-Jul-2024
Summary: We will not investigate Mr P’s complaint. We are unlikely to find fault with the way North East Lincolnshire Council and NHS Humber and North Yorkshire Integrated Care Board decided how much to pay towards his direct payment.
-
NHS Humber and North Yorkshire Integrated Care Board (ICB) (23 007 089a)
Statement Closed after initial enquiries Mental health services 25-Jul-2024
Summary: We will not investigate Mr P’s complaint. We are unlikely to find fault with the way North East Lincolnshire Council and NHS Humber and North Yorkshire Integrated Care Board decided how much to pay towards his direct payment.