Decision search
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Derbyshire County Council (23 011 962)
Statement Upheld Special educational needs 29-Jul-2024
Summary: Miss X complains about missed education, and the Council’s actions in failing to find a suitable full-time placement for Y. We have concluded our investigation having made a finding of fault. The Council failed to ensure Y received a full-time education from May 2022 – April 2024. Further, we found fault for a period of inaction in sourcing a placement for Y between March 2023 – May 2023. As Miss X has appealed to the Tribunal, any further complaint regarding the Council’s actions in sourcing a placement for Y are out of our jurisdiction. The Council has proposed a remedy in acknowledgement of fault and injustice identified in this complaint and we consider the Council’s offer to be fair and proportionate in the circumstances.
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London Borough of Haringey (23 017 435)
Statement Not upheld Homelessness 29-Jul-2024
Summary: There is no fault by the Council. Mr X says he is homeless. The Council has now considered a new homeless application from Mr X, which resolves his complaint that the Council refused to accept a new application. There is no fault in the Council’s decision to ask the Police to make a visit on Mr X’s welfare.
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London Borough of Sutton (23 018 267)
Statement Upheld Charging 29-Jul-2024
Summary: Mrs Y complained on behalf of her mother, Mrs X. Mrs Y complained about how the Council dealt with Mrs X’s residential care charges and the Council’s poor communication with Mrs Y about the matter. There were some faults by the Council which caused injustice to Mrs Y. The Council will take action to remedy the injustice caused.
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North Tyneside Metropolitan Borough Council (23 019 880)
Statement Not upheld Council tax 29-Jul-2024
Summary: Ms X complains about summons’ for Council Tax arrears issued by the Council. We have concluded our investigation having not made a finding of fault. We did not find evidence of fault with how the Council allocated payments made by Ms X, and subsequently did not find fault with the Council’s decision to issue a summons. Further, we did not find fault with the Council’s decision to withdraw the summons. Whilst we acknowledge the Council’s decision to withdraw the summons on the day of the hearing would have been inconvenient to Ms X, we cannot criticise decisions made properly, nor make recommendations for the Council to award a remedy.
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Pendlebury Care Homes Limited (23 020 365)
Statement Not upheld Residential care 29-Jul-2024
Summary: There is no evidence to show Mrs X was provided with poor care in a residential care home.
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Nottingham City Council (23 013 929)
Statement Upheld Homelessness 29-Jul-2024
Summary: Miss Y complained about the way the Council dealt with the information she provided about risk areas for her homelessness application. We have found fault by the Council, causing injustice, in failing to: update the information Miss Y provided about her risk areas, record this in one place and properly check its case notes; properly handle its contact with her about a potential accommodation offer; and its poor complaint handling. To remedy this injustice the Council has agreed to: apologise; make a payment to reflect the distress caused; and service improvements.
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Statement Closed after initial enquiries Charging 29-Jul-2024
Summary: We will not investigate Ms X’s complaint about an adult social care needs assessment completed for her relative in 2022 and the charges for his care. The complaint is late and there is no good reason to investigate now.
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London Borough of Haringey (24 002 637)
Statement Closed after initial enquiries Other 29-Jul-2024
Summary: We will not investigate Ms X’s complaint about the Council’s communication with her about her child’s education and welfare, its response to her report of safeguarding concerns and its failure to enforce a court order. There is insufficient evidence of fault and the courts are better placed to resolve any dispute about where Ms X’s child lives.
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London Borough of Hackney (24 003 359)
Statement Closed after initial enquiries Homelessness 29-Jul-2024
Summary: We will not investigate this complaint about the Council’s delay in processing a review of a homelessness decision in 2023. It is reasonable for Ms X to appeal against the negative decision to the County Court. There is insufficient evidence of significant injustice caused by the delay to warrant investigation.
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South Tyneside Metropolitan Borough Council (24 003 418)
Statement Closed after initial enquiries Planning applications 29-Jul-2024
Summary: We will not investigate this complaint about the way the Council has responded to the complainant’s correspondence regarding a planning application. There is not enough evidence of fault by the Council causing the complainant a significant personal injustice.