Decision search
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London Borough of Tower Hamlets (24 003 997)
Statement Closed after initial enquiries Parking and other penalties 30-Jul-2024
Summary: We will not investigate this complaint that the Council wrongly issued an order for recovery for a penalty charge notice that had already been cancelled. This is because the matter has been resolved and any remaining injustice caused to the complainant is not sufficient to justify our further involvement.
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Huntingdonshire District Council (24 004 109)
Statement Closed after initial enquiries Planning applications 30-Jul-2024
Summary: We will not investigate this complaint about the Council’s consideration of a householder planning application. There is not enough evidence of fault in the way the Council assessed the application.
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East Cambridgeshire District Council (24 006 057)
Statement Closed after initial enquiries Planning applications 30-Jul-2024
Summary: We will not investigate this complaint about how the Council dealt with the complainant’s planning applications and a breach of planning control. This is because the complainant has appealed to the Planning Inspector. It is unlikely we would find fault in relation to the remaining issues complained about.
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London Borough of Barking & Dagenham (24 006 507)
Statement Closed after initial enquiries Highway repair and maintenance 30-Jul-2024
Summary: We will not investigate Mrs B’s complaint that the Council is failing to maintain the road where she lives. This is because it is reasonable for Mrs B to pursue this matter at court.
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North Yorkshire Council (24 003 746)
Statement Closed after initial enquiries Highway repair and maintenance 30-Jul-2024
Summary: We will not investigate this complaint about the Council’s handling of gully cleaning and parking suspension in Mr X’s road. This is because an investigation is unlikely to add to that already carried out by the Council or lead to a different outcome.
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Statement Closed after initial enquiries Trees 30-Jul-2024
Summary: We will not investigate this complaint about the Council’s decision not to prosecute a landowner for illegally removing a hedgerow. There is insufficient evidence of fault in the Council’s actions. Also, the complainant has not suffered a significant personal injustice.
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Redditch Borough Council (23 007 863)
Statement Upheld Allocations 29-Jul-2024
Summary: Mr X complained about the Council’s decision not to award him a higher priority band on his housing application. Mr X also complained about the Council's decision to reverse its homelessness decision made in 2021. He says his household was overcrowded and the property was full of mould and damp. We found fault by the Council and it has agreed to tell Mr X of his right to request a review of its decisions.
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Stockton-on-Tees Borough Council (23 018 947)
Statement Upheld Assessment and care plan 29-Jul-2024
Summary: Ms Y complained that professionals failed to understand her mother’s personality and wrongly determined she lacked capacity. Ms Y said this led to a decision to transfer her mother to a nursing home which caused her distress. In addition, she said it led to a hospital and a nursing home placing unnecessary restrictions on her mother. We have not found fault in the way professionals considered Mrs X’s capacity. However, we have found fault in the way a Council considered Mrs X’s best interests before placing her in a nursing home. This caused avoidable distress and we have recommended an apology and a small financial payment.
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North Tees and Hartlepool NHS Foundation Trust (23 018 947a)
Statement Not upheld Hospital acute services 29-Jul-2024
Summary: Ms Y complained that professionals failed to understand her mother’s personality and wrongly determined she lacked capacity. Ms Y said this led to a decision to transfer her mother to a nursing home which caused her distress. In addition, she said it led to a hospital and a nursing home placing unnecessary restrictions on her mother. We have not found fault in the way professionals considered Mrs X’s capacity. However, we have found fault in the way a Council considered Mrs X’s best interests before placing her in a nursing home. This caused avoidable distress and we have recommended an apology and a small financial payment.
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Tees Esk & Wear Valleys NHS Trust (23 018 947b)
Statement Not upheld Mental health services 29-Jul-2024
Summary: Ms Y complained that professionals failed to understand her mother’s personality and wrongly determined she lacked capacity. Ms Y said this led to a decision to transfer her mother to a nursing home which caused her distress. In addition, she said it led to a hospital and a nursing home placing unnecessary restrictions on her mother. We have not found fault in the way professionals considered Mrs X’s capacity. However, we have found fault in the way a Council considered Mrs X’s best interests before placing her in a nursing home. This caused avoidable distress and we have recommended an apology and a small financial payment.