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London Borough of Southwark (23 015 333)
Statement Upheld Allocations 30-Jul-2024
Summary: Miss X complained the Council has provided temporary accommodation that is unsuitable for her and her family. We found fault by the Council because it did not consider its legal duty to find Miss X and her family suitable temporary accommodation, and they remain in unsuitable accommodation. The Council agreed to apologise and make a payment to remedy the injustice to Miss X.
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Hertfordshire County Council (23 015 636)
Statement Upheld Special educational needs 30-Jul-2024
Summary: Mrs X complained about the time taken by the Council to issue a final Education, Health and Care Plan for her child following their annual reviews. As a result the child has not received the support they should have. To remedy the injustice caused the Council agreed to apologise, make payments to acknowledge the distress caused to Mrs X and the loss of her child’s special educational provision.
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Kent County Council (23 013 236)
Statement Upheld Alternative provision 30-Jul-2024
Summary: Mrs X complains the Council failed in its duties to provide suitable education and Special Educational Needs support to her child, P. There was fault by the Council which caused P to miss education and SEN support. It also caused avoidable distress for P, and avoidable distress, time, and trouble for Mrs X. The Council agreed to apologise, pay a financial remedy, and properly consider Mrs X’s request for a Personal Budget for P’s Education, Health, and Care Plan. The Council will also review relevant processes, and issue reminders to staff in its Special Educational Needs Service and Children’s Complaints Team.
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Kent County Council (23 013 257)
Statement Upheld Special educational needs 30-Jul-2024
Summary: Mrs X complained the Council delayed in reviewing and amending her child D’s Education, Health, and Care Plan, and failed to respond to her complaint about this. There was fault by the Council which caused D to miss some support for their special educational needs. The fault also caused avoidable distress, time, and trouble for Mrs X. The Council agreed to apologise and pay a financial remedy. It will also identify any changes needed to its complaint handling process so it does not fail to respond to complaints in future.
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Salford City Council (23 013 817)
Statement Upheld Special educational needs 30-Jul-2024
Summary: Mrs X complains that her daughter Y, has not access to a full-time education in a setting that it able to meet her needs. We have concluded our investigation having made a finding of fault. The Council acknowledges fault where there was delay in arranging Y’s admission in July 2023. The Council also acknowledges fault for the period between October 2023 – February 2024, where Y was without alternative provision, nor access to a full-time education until a placement secured. The Council has proposed a remedy which we consider proportionate in the circumstances and has agreed to action this.
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London Borough of Hounslow (23 014 119)
Statement Not upheld Safeguarding 30-Jul-2024
Summary: Ms Z complained about the way the Council dealt with Mr X’s finances and will. We have ended our investigation as issues around Mr X’s will are best resolved by a solicitor, the records show Mr X did not want Ms Z involved in his finances and Mr X has died so any injustice caused to him cannot be remedied.
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Birmingham City Council (23 010 854)
Statement Upheld Homelessness 30-Jul-2024
Summary: The Council failed to provide suitable accommodation when Miss B and her family were homeless. It placed the family in bed and breakfast accommodation for 32 weeks, 26 weeks over the maximum time such accommodation can be used for homeless applicants with dependent children. Then, when it provided self-contained accommodation, it failed to ensure there was heating and hot water before she moved in. The Council has agreed to make service improvements and to make a payment to Miss B to remedy her family’s injustice.
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London Borough of Lambeth (23 011 449)
Statement Upheld Special educational needs 30-Jul-2024
Summary: Ms X complains the Council delayed in reviewing her child D’s Education, Health, and Care Plan, and communicated poorly with the family. There was fault by the Council which caused avoidable distress to D and Ms X. It also delayed D in returning to an educational setting when they wanted to, following a period of Elective Home Education. The Council agreed to pay a financial remedy and re-allocate the family’s case to a different officer in its Special Educational Needs and Disabilities service. It will also share our decision with relevant staff for discussion and learning from the faults identified.
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Wiltshire Council (23 011 871)
Statement Upheld Enforcement 30-Jul-2024
Summary: Mr X complained the Council has not taken enforcement action in relation to breaches of planning control at a site near his home. We found some evidence of fault by the Council, but this did not affect its decision not to take formal enforcement action. The Council agreed to apologise to Mr X for the frustration and uncertainty caused by the fault we found.
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East Suffolk Council (23 015 867)
Statement Not upheld Enforcement 30-Jul-2024
Summary: Mr X complained about the Council’s handling of an alleged breach of planning control in his neighbour’s garden. We have found no fault with the Council’s actions. It took quick and effective action to resolve the situation and followed correct procedures.