Decision search
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City of Bradford Metropolitan District Council (24 004 152)
Statement Closed after initial enquiries Trading standards 31-Jul-2024
Summary: We will not investigate Mr X’s complaint about the Council’s Trading Standards service. This is because the Council is not responsible for investigating the concerns Mr X raised, which fall under the jurisdiction of a different local authority.
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London Borough of Tower Hamlets (24 004 178)
Statement Closed after initial enquiries Council tax 31-Jul-2024
Summary: We will not investigate this complaint about the Council’s decision not to waive court costs incurred for council tax arrears. This is because there is insufficient evidence of fault by the Council.
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London Borough of Bromley (24 006 061)
Statement Closed after initial enquiries Parking and other penalties 31-Jul-2024
Summary: We will not investigate this complaint about the Council’s consideration of Mr X’s representations against a penalty charge notice as Mr X appealed the notice to London Tribunals. This matter is therefore no longer within our remit.
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Bassetlaw District Council (24 006 083)
Statement Closed after initial enquiries Planning applications 31-Jul-2024
Summary: We will not investigate this complaint about how the Council dealt with the complainant’s planning application. This is because the complainant had the right to appeal to the Planning Inspector. The complainant also had the right to appeal if he disagreed with the amount the Council said he must pay for the Community Infrastructure Levy.
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Leeds City Council (24 006 204)
Statement Closed after initial enquiries School admissions 31-Jul-2024
Summary: We will not investigate Miss X’s complaint about the Council’s Schools Admissions Appeal Panel’s failure to provide her child with a place at School Y. It is unlikely the Ombudsman would find fault which caused them to lose out on a school place.
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Hertfordshire County Council (24 006 116)
Statement Closed after initial enquiries Special educational needs 31-Jul-2024
Summary: We will not investigate Ms X’s complaint about the wording in a section of her child’s Education, Health and Care Plan. If Ms X disagrees with the content of the plan she has a right of appeal to a tribunal which it is reasonable for her to use.
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London Borough of Hounslow (23 014 371)
Statement Upheld Residential care 30-Jul-2024
Summary: Mrs Y complained about the way the Council supported her late relative Mr X with his finances and other affairs. The Council was not at fault for not involving Mrs Y in Mr X’s finances or in the support it provided to Mr X for arranging a solicitor. It was at fault for delay in actioning Mr X’s request that it support him with his finances but this did not cause a significant injustice. The Council was at fault for the delay in responding to Mrs Y’s complaint for which it has already apologised.
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Salford City Council (23 014 563)
Statement Upheld Other 30-Jul-2024
Summary: Mr G says the Council’s handling of his application for help to improve his home’s energy efficiency was poor. There was fault causing injustice by the Council. It has agreed a remedy.
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Royal Borough of Windsor and Maidenhead Council (23 014 909)
Statement Upheld Safeguarding 30-Jul-2024
Summary: Mrs B complains that her son’s care provider did not provide adequate care to her son before he was admitted to hospital and says there was poor communication from the care provider. She also says the Council did not properly investigate her complaints or communicate with her. We have found fault as there were instances of poor communication from the care provider and from the Council and this would have added to the distress the family experienced. The Council has agreed to apologise to the family and to ensure that the service improvements that had previously been agreed have been implemented.
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Isle of Wight Council (23 015 244)
Statement Upheld Charging 30-Jul-2024
Summary: Mr Y complains about the method used by the Council to calculate the date from which his mother, Mrs Z, would become eligible for funded social care. In our view, there is an error in the Council’s calculations which it should review and apologise for.