Decision search
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Statement Upheld Special educational needs 30-Jul-2024
Summary: Mrs C complained about delays following an annual review of her son’s Education, Health and Care Plan. We found the Council was at fault. This caused Mrs C unnecessary distress and frustrated a possible appeal about the content of the plan. Mrs C was also put to unnecessary time and trouble in chasing the Council for a response to her complaint. The Council has accepted our recommendations for the action it should take to remedy this injustice.
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North Somerset Council (23 019 069)
Statement Not upheld Allocations 30-Jul-2024
Summary: Miss D complains the Council did not properly process her housing register application and bids for housing. We have not found any evidence of fault by the Council and have completed the investigation and not upheld the complaint.
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Brighton & Hove City Council (23 019 276)
Statement Closed after initial enquiries Disabled facilities grants 30-Jul-2024
Summary: We will not investigate this complaint about the Council’s failure to progress with adaptations to the complainant’s home. The Council confirms it has an appointment to visit the complainant to carry out a new assessment and progress the case. We consider an investigation at this time would not lead to a different outcome.
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Wigan Metropolitan Borough Council (23 020 093)
Statement Closed after initial enquiries Enforcement 30-Jul-2024
Summary: We will not investigate this complaint about the Council’s decision to grant planning permission for his neighbour’s extension in 2020. His complaint is late, and we have not seen any good reasons to exercise discretion on this point. Also, we cannot achieve the outcome the complainant is seeking.
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Leeds City Council (23 020 673)
Statement Not upheld Refuse and recycling 30-Jul-2024
Summary: We have discontinued our investigation of this complaint, about the Council’s handling of waste management problems and anti-social behaviour. This is because it is late, and because we could not add anything to the Council’s response.
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London Borough of Croydon (23 017 657)
Statement Upheld Parking and other penalties 30-Jul-2024
Summary: Ms X complained about the way the Council dealt with two Penalty Charge Notices it issued against her and the way the Council sought to recover the debt. We have not found the Council at fault for how it dealt with the Penalty Charge Notices and its decision to take enforcement action, however there was some fault with how the Council communicated with Ms X. The Council agreed to apologise to Ms X to remedy the injustice caused.
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Leicester City Council (24 002 894)
Statement Closed after initial enquiries Homelessness 30-Jul-2024
Summary: We will not investigate this complaint about the Council’s decisions on Mr X’s homeless and housing applications. It was reasonable for him to challenge these decisions by way of a statutory review and further appeal to the County Court in the case of the homeless decision.
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Royal Borough of Kensington & Chelsea (24 003 407)
Statement Closed after initial enquiries Other 30-Jul-2024
Summary: We will not investigate Mr X’s complaint about the Council’s response to his complaint of poor food safety and hygiene practices at a business in its area. There is insufficient evidence of fault to warrant an investigation.
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Norfolk County Council (24 003 426)
Statement Closed after initial enquiries Direct payments 30-Jul-2024
Summary: We will not investigate Mrs X’s complaint about matters relating to her direct payment. This is because the Council has offered to carry out a reassessment of Mrs X’s needs in order to consider the issues raised further and it is reasonable to expect Mrs X to complete this process before we will consider her complaint.
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West Sussex County Council (24 003 598)
Statement Closed after initial enquiries Special educational needs 30-Jul-2024
Summary: We cannot investigate most of Mrs X’s complaint because she has appealed the Council’s decision not to conduct an Education, Health and Care needs assessment of her child to the SEND Tribunal. We will not investigate the remainder of the complaint because an investigation is unlikely to achieve a different outcome.