Decision search
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Leeds City Council (24 000 336)
Statement Upheld Homelessness 30-Jul-2024
Summary: Miss B complained the Council failed to meet its duties to her when she became threatened with homelessness and then homeless. She says the Council wrongly advised her to stay in her rented property even after the landlord asked her to leave. We found fault in how the Council handled Miss B’s homeless application which caused her distress at a difficult time and meant she was subject to legal action which could have been avoided. The Council agreed to apologise to Miss B, review its procedures, and issue reminders to its staff.
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London Borough of Barnet (24 000 465)
Statement Upheld Council house sales and leaseholders 30-Jul-2024
Summary: The Council delayed the purchase of Ms B’s property during the Right to Buy (RTB) process. We have found fault by the Council in the way it delayed the process. Because of the delay, Ms B suffered distress, inconvenience and uncertainty. The Council will apologise for the delays, provide a symbolic payment and refund the additional conveyancing fees caused by the delay.
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London Borough of Waltham Forest (24 003 692)
Statement Closed after initial enquiries Other 30-Jul-2024
Summary: We will not investigate this complaint about the Council’s response to a report of an overhanging bush as the complainant is not caused sufficient injustice from this to justify our further involvement.
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London Borough of Merton (23 014 163)
Statement Upheld Transition from childrens services 30-Jul-2024
Summary: Mrs Q complains the Council delayed referring her daughter for an Adult Social Care assessment, in the time before her 18th birthday. And when it did make the referral it did not tell them and delayed responding to her contacts. We uphold the complaint. The Council has agreed to our recommendations.
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London Borough of Croydon (24 004 206)
Statement Closed after initial enquiries Managing council tenancies 30-Jul-2024
Summary: We cannot investigate this complaint about the way the Council responded to the complainant’s reports of nuisance from a neighbour. This is because we have no power to investigate a council when it is acting as a landlord.
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Buckinghamshire Council (24 004 218)
Statement Closed after initial enquiries Parking and other penalties 30-Jul-2024
Summary: We will not investigate Mr X’s complaint about the Council’s handling of a penalty charge notice. This is because it would be reasonable for Mr X to apply to the Traffic Enforcement Centre to challenge the Council’s escalation of the case.
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Surrey County Council (24 004 326)
Statement Closed after initial enquiries Highway repair and maintenance 30-Jul-2024
Summary: We will not investigate this complaint about damage caused to Ms X’s vehicle when the Council removed the road surface. The matter is best dealt with as an insurance claim, which should be escalated to the courts should no resolution be achieved.
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Transport for London (24 004 331)
Statement Upheld Traffic management 30-Jul-2024
Summary: We will not investigate this complaint about the scrappage scheme for a taxi because the Authority has agreed a fair remedy.
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Bury Metropolitan Borough Council (24 004 413)
Statement Closed after initial enquiries Special educational needs 30-Jul-2024
Summary: We cannot investigate this complaint about the Council’s conduct during an appeal to the SEND Tribunal. The law prevents us from investigating complaints about the actions of a council during a tribunal appeal.
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Warwickshire County Council (24 004 598)
Statement Closed after initial enquiries Councillor conduct and standards 30-Jul-2024
Summary: We will not investigate this complaint about how the Council dealt with a complaint about the conduct of councillors. This is because we are unlikely to find fault. The complainant has also not suffered any significant injustice because of the alleged fault.