Decision search
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Manchester City Council (23 018 266)
Statement Upheld Homelessness 03-Oct-2024
Summary: Mr X complained about how the Council handled his homelessness applications. He said the Council’s actions impacted his mental health. There was fault in the way the Council was not clear why it offered Mr X accommodation, did not accept a review request and delays in the complaint process. The fault we identified raised Mr X’s expectations and he was frustrated by the delays. The Council should apologise, make a financial payment and provide guidance to relevant staff.
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North Yorkshire Council (23 019 825)
Statement Upheld Special educational needs 03-Oct-2024
Summary: Mrs X complains that the Council failed to provide alternative education provision to her daughter, Y. The Council is at fault as it failed to consider if it had a duty under section 19 of the Education Act to make alternative provision for Y. This fault caused distress and uncertainty to Mrs X but did not cause Y to miss education provision. The Council has agreed to remedy the injustice to Mrs X.
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London Borough of Newham (24 001 312)
Statement Upheld Allocations 03-Oct-2024
Summary: Miss X complained the Council failed to rehouse her to a larger property on medical grounds and failed to properly respond to her complaint. The Council was not at fault when it decided Miss X did not have a medical need for an extra bedroom. It accepted it was at fault for placing Miss X on a shortlist for an unsuitable property and for a delay in responding to her complaint. It apologised and offered to make a payment to Miss X. We consider this a suitable remedy.
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Hinckley & Bosworth Borough Council (23 009 862)
Statement Upheld Planning applications 03-Oct-2024
Summary: Ms X complained about the Council’s consideration of planning applications, failure to take enforcement action and delayed complaint responses. We have found fault which caused Ms X avoidable frustration and time and trouble but consider the agreed action of an apology and symbolic payment provides a suitable remedy.
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Bristol City Council (23 010 610)
Statement Not upheld Planning applications 03-Oct-2024
Summary: X complained about how the Council handled a planning application for development on land near X’s home. We did not investigate further, because we were unlikely to find X was caused a significant injustice or show the outcome of the Council’s planning decision would have been different.
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Birmingham City Council (23 013 601)
Statement Closed after initial enquiries Housing benefit and council tax benefit 03-Oct-2024
Summary: We will not investigate this complaint. On the central point about alleged failure to obey a court order, Mr X can reasonably take court action. We cannot consider actions related to the Council’s management of social housing. Whether Mr X should receive his court costs and compensation are properly matters for the courts, not us.
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Bristol City Council (24 003 293)
Statement Closed after initial enquiries Enforcement 03-Oct-2024
Summary: We will not investigate this complaint about how the Council dealt with a breach of planning control. This is because the complainant has not suffered significant injustice.
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Devon County Council (24 003 787)
Statement Upheld Special educational needs 03-Oct-2024
Summary: Mr X complained the Council delayed completing his son Y’s Education, Health and Care (EHC) needs assessment in line with statutory timescales. The Council was at fault because it failed to decide whether to issue Y with an EHC Plan within the statutory timescales, caused by a delay in obtaining Educational Psychologist advice. The Council has agreed to make a payment to Mr X to acknowledge the distress, frustration and uncertainty this caused him.
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Derbyshire County Council (24 005 467)
Statement Closed after initial enquiries Special educational needs 03-Oct-2024
Summary: We will not investigate this complaint about the alleged failure of the Council to assess and meet Mrs X’s child’s needs over a period of 15 years. There is a good reason to exercise discretion to consider late matters. But there are several reasons why investigation of these matters is unlikely to lead to any worthwhile outcome.
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London Borough of Islington (24 005 899)
Statement Closed after initial enquiries Other 03-Oct-2024
Summary: We will not investigate Mr X’s complaint about his care placement. He says he is unhappy living there due to problems with another resident and the care provider. Mr X also complains the Council is ignoring his request to move. This is because there is insufficient evidence of fault.