Decision search
Your search has 50055 results
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London Borough of Newham (24 006 066)
Statement Upheld Other 03-Oct-2024
Summary: We will not investigate this complaint about delays in responding to the elderly alarm service. We could not add to the Council’s investigation or reach a worthwhile outcome. We are satisfied with the actions the Council took to acknowledge the distress caused by failures in its complaint handling.
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Statement Not upheld Licensing 03-Oct-2024
Summary: X complained the Council failed to protect their amenity from the unlawful use of land near their home. This investigation focused on the involvement of two departments, environmental protection and licensing. We found no fault in the way the Council made its decisions.
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London Borough of Newham (24 006 685)
Statement Closed after initial enquiries Highway repair and maintenance 03-Oct-2024
Summary: We will not investigate Mr X’s complaint about the Council’s removal of road markings from the road outside his property. This is because there is not enough evidence of fault by the Council or to show its actions caused Mr X significant injustice. Mr X claims his father suffered personal injury as a result of the Council’s contractor’s actions but this is a matter for the courts.
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Cheshire East Council (24 010 403)
Statement Closed after initial enquiries Planning advice 03-Oct-2024
Summary: We will not investigate this complaint about how the Council dealt with the complainant’s planning application. This is because the complainant had the right to appeal to the Planning Inspector. The complainant has not suffered significant injustice in relation to the remaining issues complained about.
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Gloucestershire County Council (24 010 725)
Statement Closed after initial enquiries School admissions 03-Oct-2024
Summary: We will not investigate this complaint about a school admission appeal. This is because Mrs X can submit a fresh appeal for the current academic year. An investigation by the Ombudsman is not justified because it would not achieve anything more.
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Statement Closed after initial enquiries Other 03-Oct-2024
Summary: We will not investigate Miss X’s complaint about the Council beaching her confidential data to a third party. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. This complaint is better dealt with by the Information Commissioner.
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Leeds City Council (24 011 620)
Statement Closed after initial enquiries Private housing 03-Oct-2024
Summary: We will not investigate this complaint about the Council owned property next door damaging the complainant’s property. This is because we have no remit to consider complaints about the management of social housing.
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Manchester City Council (24 011 642)
Statement Closed after initial enquiries Parking and other penalties 03-Oct-2024
Summary: We will not investigate Mr B’s complaint that the Council wrongly issued him with a Penalty Charge Notice for an alleged parking contravention. This is because it was reasonable for Mr B to put in formal representations, and if needed, put in an appeal to the Traffic Penalty Tribunal.
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Worcestershire County Council (24 011 677)
Statement Closed after initial enquiries Other 03-Oct-2024
Summary: We will not investigate this complaint alleging a confidentiality breach of data and also a claim for damages. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. This is because it is reasonable to expect the complainant to go to court and the Information Commissioner is better placed to consider the alleged data breach.
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East Hampshire District Council (24 009 695)
Statement Closed after initial enquiries Councillor conduct and standards 03-Oct-2024
Summary: We will not investigate this complaint about how the Council dealt with a complaint about the conduct of councillors. This is because we are unlikely to find fault.