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  • Manchester City Council (24 006 283)

    Statement Closed after initial enquiries Private housing 06-Oct-2024

    Summary: We will not investigate this complaint about the Council enforcing the conditions of an improvement notice by proposing to take remedial action and charge the building owner. There is insufficient evidence of fault which would warrant an investigation.

  • Dudley Metropolitan Borough Council (24 006 417)

    Statement Closed after initial enquiries Assessment and care plan 06-Oct-2024

    Summary: We will not investigate Mx Y’s complaint about how the Council completed a review of their adult social care needs. Further investigation would not lead to a different outcome.

  • Bristol City Council (24 006 475)

    Statement Upheld Charging 06-Oct-2024

    Summary: We will not investigate Mr X’s complaint about delay in the Council completing a financial assessment for his wife. This is because the Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.

  • London Borough of Newham (24 006 606)

    Statement Closed after initial enquiries Allocations 06-Oct-2024

    Summary: We will not investigate this complaint about the complainant’s priority on the housing register. This is because there is insufficient evidence of fault causing injustice.

  • London Borough of Ealing (24 006 508)

    Statement Closed after initial enquiries Safeguarding 06-Oct-2024

    Summary: We will not investigate Mr X’s complaint about the safeguarding enquiries completed by the Council. He says the investigations were completed internally and was not independent. This is because there is insufficient evidence of fault.

  • Sefton Metropolitan Borough Council (24 006 523)

    Statement Closed after initial enquiries Charging 06-Oct-2024

    Summary: We will not investigate Mrs X’s complaint about the Council’s decision to reduce the day centre support Mr Z receives. This is because there is insufficient evidence of fault.

  • Nottinghamshire County Council (24 006 702)

    Statement Closed after initial enquiries Residential care 06-Oct-2024

    Summary: We will not investigate this complaint about residential care arranged by the Council. There is no worthwhile outcome achievable by an Ombudsman investigation. The complainant wants access to information, the Information Commissioner’s Office is better placed to consider this issue.

  • Northumberland County Council (24 006 719)

    Statement Closed after initial enquiries Assessment and care plan 06-Oct-2024

    Summary: We cannot investigate Mr X’s complaint about the Council’s decisions or its assessments about Mrs Y’s care and support needs. This is because the matter is being considered by the Court of Protection and the law will not allow us to consider a complaint where court action has already started.

  • Trafford Council (24 006 994)

    Statement Closed after initial enquiries Other 06-Oct-2024

    Summary: We will not investigate Ms X’s complaint. This is because it is unlikely an investigation by this office could add to the response already provided via the Council’s own investigation of the matter.

  • London Borough of Bromley (24 010 333)

    Statement Closed after initial enquiries Parking and other penalties 06-Oct-2024

    Summary: We will not investigate this complaint about the Council’s handling of a Penalty Charge Notice. There is insufficient evidence of fault causing injustice to warrant investigation.

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