Decision search
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Hertfordshire County Council (23 017 474)
Statement Upheld Special educational needs 16-Oct-2024
Summary: Miss X complained about how the Council provided a suitable education for daughter, Y, and how it met Miss X’s needs as a carer. There was fault in how the Council delayed reviewing Y’s Education Health and Care plan, failed to keep her education under review when she was not attending school, failed to assess Miss X’s needs as a carer and how it communicated with her. This caused Y to miss out on some education and caused both Miss X and Y significant, avoidable distress. The Council agreed to apologise, pay them a financial remedy and make arrangements to review their social care needs. It also agreed to review how it identifies and monitors remedial action when responding to complaints.
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Royal Borough of Greenwich (23 017 979)
Statement Upheld Council tax 16-Oct-2024
Summary: We found fault on Mr S’s complaint about the Council’s handling of his application for a Landlord Property Improvement Grant. There were periods of delay, a failure to keep him updated, and a failure to exercise discretion to waive the Long-Term Empty Premium for one period. This cost him financially. The agreed action remedies the injustice caused.
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London Borough of Lambeth (23 018 027)
Statement Upheld Allocations 16-Oct-2024
Summary: Mr X complains the Council has housed him in unsuitable temporary accommodation and is in the wrong banding for his medical priority need. We find fault with the Council for failing to find suitable alternative temporary accommodation for Mr X. We agreed a financial remedy for the frustration and distress caused to Mr X.
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Warwickshire County Council (23 019 532)
Statement Not upheld Charging 16-Oct-2024
Summary: Mrs X complained about the Council’s handling of the financial assessment process after she asked it to take over the commissioning of her father, Mr Y’s, care in a residential care home. We did not find the Council at fault.
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Lancashire County Council (23 019 542)
Statement Upheld Other 16-Oct-2024
Summary: The complainant (Mr X) said the Council failed to amend the social care assessments carried out for his two children (M and N). We found fault with the Council for not considering Mr X’s complaint through its children’s statutory complaint procedure. This fault did not cause Mr X injustice as the Council upheld his complaint during the corporate complaint process. The Council has already offered to carry out a reassessment of M’s and N’s needs but it has now agreed to complete some extra remedies.
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Cheshire East Council (23 019 854)
Statement Upheld Special educational needs 16-Oct-2024
Summary: Miss X complained about how the Council provided and reviewed her son, Y’s, special education. There was fault in how the Council failed to ensure Y received all the education set out in his Education Health and Care plan, and delayed completing both a review of Y’s plan and deciding on Miss X’s request for direct payments. This caused Y to miss out on education and caused both Miss X and Y avoidable distress. The Council agree to make its decisions about the Y’s plan and direct payments, review Y’s current tuition, apologise to Miss X and Y, and pay them a financial remedy. It also agreed to issue reminders to its staff.
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Buckinghamshire Council (24 000 956)
Statement Upheld Child protection 16-Oct-2024
Summary: Mr B complains about the Council’s refusal to consider his complaint as it found it had already been considered in a completed children’s statutory complaint process. We found the Council at fault. This is because Mr B’s new complaint relates to matters which were different, a different period of time, and if upheld, may justify further remedies.
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Staffordshire County Council (24 002 610)
Statement Closed after initial enquiries Highway repair and maintenance 16-Oct-2024
Summary: We will not investigate this complaint about highway maintenance because further investigation would not lead to a different outcome and there is no worthwhile outcome achievable by our investigation.
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Statement Upheld Charging 16-Oct-2024
Summary: We will not investigate this complaint about a failure by the Council to act on the complainant giving it notice that she wished to move from her supported living accommodation. This is because the Council has accepted it was at fault and provided a suitable remedy to the complainant which addresses the injustice caused. Further investigation would therefore unlikely lead to a different outcome.
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Wiltshire Council (24 002 953)
Statement Closed after initial enquiries Other 16-Oct-2024
Summary: We will not investigate this complaint about the Council’s decision to close squash courts at a leisure facility. Further investigation would not led to a different outcome.