Decision search
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London Borough of Redbridge (24 007 100)
Statement Upheld Other 16-Oct-2024
Summary: We will not investigate this complaint about delay in paying an adult social care shared lives carer. The Council has now resolved the complaint by paying Ms B what it owed. We are satisfied with the actions the Council has taken to resolve the complaint.
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Forest of Dean District Council (24 007 337)
Statement Closed after initial enquiries Enforcement 16-Oct-2024
Summary: We will not investigate this complaint about damage to property. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. It is reasonable for the complainant to make a claim to the Council’s insurers in the first instance and then pursue his claim through the courts if necessary. Only the courts can determine liability.
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North Northamptonshire Council (24 007 530)
Statement Closed after initial enquiries Allocations 16-Oct-2024
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.
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Central Bedfordshire Council (24 007 633)
Statement Upheld Other 16-Oct-2024
Summary: We will not investigate this complaint about the way the Council has dealt with the complainant’s enquiries about an insurance claim. The Council has recognised the initial responses to Mr X’s concerns fell short of its expected standards and has apologised. We consider that further investigation on this point will not lead to a different outcome. Also, Mr X can approach the Information Commissioner’s Office with his concerns about access to information. Finally, the Ombudsman cannot determine liability for damages. So we consider it reasonable for Mr X to contact the relevant insurer about damages to his car and if that fails to pursue the claim in court.
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London Borough of Southwark (24 007 692)
Statement Closed after initial enquiries Parking and other penalties 16-Oct-2024
Summary: We will not investigate this complaint about unpaid Penalty Charge Notices (PCN) because there is not enough evidence of fault in the Council’s or its enforcement agents’ actions to warrant investigation.
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Sunderland City Council (24 008 565)
Statement Upheld Assessment and care plan 16-Oct-2024
Summary: The Ombudsmen will not investigate this complaint about an avoidably delayed hospital discharge. The Trust and the Council have already accepted there were failings and apologised for them. It is unlikely that an investigation would be able to find evidence of an unremedied injustice.
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South Tyneside and Sunderland NHS Foundation Trust (24 008 565a)
Statement Closed after initial enquiries Hospital acute services 16-Oct-2024
Summary: The Ombudsmen will not investigate this complaint about an avoidably delayed hospital discharge. The Trust and the Council have already accepted there were failings and apologised for them. It is unlikely that an investigation would be able to find evidence of an unremedied injustice.
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Statement Closed after initial enquiries Planning applications 16-Oct-2024
Summary: We will not investigate this complaint about the Council failing to take enforcement action against a breach of planning control at the property next to the complainant. There is not enough evidence of fault by the Council.
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City of Bradford Metropolitan District Council (24 008 590)
Statement Closed after initial enquiries Enforcement 16-Oct-2024
Summary: We will not investigate Mr X’s complaint about the Council’s decision to grant planning permission for a new dwelling because the complaint is late. We will not investigate Mr X’s complaint about the Council’s decision not to take enforcement action against his neighbour for breaching the planning permission because there is not enough evidence of fault affecting the decision.
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Manchester City Council (24 008 665)
Statement Upheld Council tax 16-Oct-2024
Summary: We will not investigate this complaint about a council tax error because the Council has provided a satisfactory remedy. In addition, the complainant can complain to the Information Commissioner if she thinks there has been a data breach.