Decision search
Your search has 55503 results
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Westminster City Council (25 002 177)
Statement Closed after initial enquiries Enforcement 23-Sep-2025
Summary: We will not investigate this complaint about the Council refusing to revoke an enforcement notice which applies to a property the complainant wants to purchase. There is insufficient evidence of fault by the Council, and we could not achieve the outcome the complainant is seeking.
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Gateshead Metropolitan Borough Council (25 002 541)
Statement Closed after initial enquiries Other 23-Sep-2025
Summary: We will not investigate Mr X’s complaint about how the Council investigated reports of dog fouling at his property. This is because further investigation is unlikely to lead to a different outcome.
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London Borough of Enfield (25 002 722)
Statement Closed after initial enquiries Allocations 23-Sep-2025
Summary: We will not investigate this complaint about housing allocations because there is not enough evidence of fault and where fault may have occurred, we are satisfied with the actions already taken by the Council.
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London Borough of Southwark (25 002 990)
Statement Closed after initial enquiries Planning advice 23-Sep-2025
Summary: We will not investigate this complaint about the Council providing incorrect planning advice in 2023. We have not seen enough evidence of fault in the Council’s actions to justify an investigation.
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Surrey County Council (25 003 208)
Statement Upheld Special educational needs 23-Sep-2025
Summary: We will not investigate this complaint about the Council’s decision not to award travel assistance to Miss X’s child Y. This is because the Council has remedied any injustice Miss X experienced by providing her with a personal travel budget, which she has accepted.
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Birmingham City Council (25 003 379)
Statement Closed after initial enquiries Other 23-Sep-2025
Summary: We will not investigate this complaint about the Council’s actions in a safeguarding report. This is because there is no worthwhile outcome achievable by us investigating and we cannot achieve the outcomes Mr X is seeking.
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Statement Closed after initial enquiries Allocations 23-Sep-2025
Summary: We will not investigate Miss X’s complaint about housing allocations. There is insufficient evidence of fault in the way the Council determined her housing priority banding which would warrant an investigation.
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Sheffield City Council (25 011 699)
Statement Closed after initial enquiries Council tax 23-Sep-2025
Summary: We will not investigate this complaint about Council tax liability because there is a right of appeal to a Valuation Tribunal.
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Suffolk County Council (25 012 414)
Statement Closed after initial enquiries Highway repair and maintenance 23-Sep-2025
Summary: We will not investigate Mr B’s complaint that his car was damaged by a pothole which he had reported to the Council. This is because it is reasonable for Mr B to pursue his compensation claim at court.
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Norfolk County Council (24 013 870)
Statement Upheld Special educational needs 23-Sep-2025
Summary: Mrs X complained the Council failed to provide her son, Y, with suitable education and support during the 2023/24 academic year. We found the Council was at fault for not arranging alternative provision when Y stopped attending school in January 2024, and for delays in issuing the outcome of his annual review and responding to correspondence. This meant Y missed education for around a term and a half at a critical stage, and Mrs X experienced avoidable frustration and uncertainty. The Council has agreed to our recommendations.