Decision search
Your search has 55503 results
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North Northamptonshire Council (24 014 501)
Statement Closed after initial enquiries Enforcement 23-Sep-2025
Summary: We will not investigate this complaint about the way the Council dealt with a breach of planning control and retrospective planning application. There is insufficient evidence of fault to warrant our involvement.
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London Borough of Hillingdon (24 016 443)
Statement Upheld Allocations 23-Sep-2025
Summary: We have found fault with the Council for how it handled Mrs X’s homelessness application, housing register application and reports of property disrepair. This caused Mrs X and her son avoidable distress and meant they remained in unsuitable accommodation that affected her son’s health. The Council has agreed to take action to remedy Mrs X’s avoidable injustice.
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Bath and North East Somerset Council (24 017 627)
Statement Upheld Assessment and care plan 23-Sep-2025
Summary: Mrs X complains the Council has not dealt properly with Mr Y’s adult social care, resulting in his needs not being met and causing distress. The Council is at fault because it did not take action to reduce identified risks as part of Mr Y’s Care and Support plan before reducing his care provision. Mr Y suffered the risk of harm. The Council should apologise, pay Mr Y £250 and review Mr Y’s case.
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North Northamptonshire Council (24 017 782)
Statement Upheld School transport 23-Sep-2025
Summary: Miss X complained the Council failed to properly apply its home-to-school transport policy and explain its decisions. Miss X also said the Council’s policy was inadequate. She said this meant the Council made an incorrect decision about her application for transport assistance. We have found the Council at fault for its deficient policy and for relying on incorrect information when it made its decision. This caused Miss X uncertainty when making her application. This also caused uncertainty about whether the appeal panel would have made a different decision. The Council has agreed to apologise and arrange a new stage two appeal panel to consider Miss X's appeal again. The Council has already amended its published home-to-school transport policy and we make no further recommendations in respect of this.
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North Yorkshire Council (24 018 585)
Statement Upheld Special educational needs 23-Sep-2025
Summary: The Council delayed taking the action it said it would at mediation to resolve a dispute with Ms X about her child’s education. This was fault. This fault caused Ms X frustration and the Council has agreed to apologise, pay Ms X £200 and take action to prevent recurrence of this fault in future. However we have not investigated the suitability of the education Ms X’s child received, because this issue carried a right of appeal to a tribunal which it was reasonable for Ms X to use.
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Lancashire County Council (24 018 703)
Statement Upheld Special educational needs 23-Sep-2025
Summary: Ms X complained about the Council’s handling of her child Y’s Education Health and Care Plan. She complained the Council failed to decide whether to amend the plan before 2024, failed to meet statutory timescales when it decided to amend the plan in 2024, and had poor standards of communication and complaint handling. We cannot investigate the matters before 2024 because they are late, but we find the Council at fault for missing statutory deadlines and for its communication and complaint handling from 2024 onwards. The faults caused Ms X and Y significant distress, uncertainty, frustration and time and trouble. The Council agreed to apologise and make a symbolic payment to remedy the injustice.
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Royal Borough of Greenwich (25 007 217)
Statement Closed after initial enquiries Other 22-Sep-2025
Summary: We cannot investigate Mr X’s complaint about a court ordered report because it lies outside our jurisdiction. The law prevents us from investigating complaints about matters that have been considered in court proceedings. We have no discretion to do so.
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Devon County Council (25 007 278)
Statement Closed after initial enquiries Highway repair and maintenance 22-Sep-2025
Summary: We will not investigate this complaint about Mr X saying that the Council did not clear the debris on a road for four months, as we could not achieve a worthwhile outcome.
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Liverpool City Council (25 007 281)
Statement Closed after initial enquiries Parking and other penalties 22-Sep-2025
Summary: We will not investigate Miss X’s complaint about the Council’s handling of her correspondence about a Penalty Charge Notice. This is because Miss X has challenged the Council’s escalation of the case at court and if she disagreed with the Penalty Charge Notice it would have been reasonable for her to have used her right of appeal.
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Oxfordshire County Council (25 007 697)
Statement Closed after initial enquiries Other 22-Sep-2025
Summary: We will not investigate Ms X’s complaint that the Council has shared inaccurate information about her. The Information Commissioner is better placed to deal with her complaint.