Decision search
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West Sussex County Council (24 003 020)
Statement Upheld Special educational needs 16-Oct-2024
Summary: Mrs X complained about the Council’s delays with issuing her child’s Education, Health and Care Plan for post-16 transition. There was fault by the Council which caused injustice to Y and Mrs X. The Council will take action to remedy the injustice caused.
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Milton Keynes Council (24 005 225)
Statement Closed after initial enquiries Traffic management 16-Oct-2024
Summary: We will not investigate this complaint about the Council’s implementation of a 20mph speed limit zone as it is unlikely we will find fault by the Council. Additionally, there is insufficient personal injustice caused to the complainant to justify our further involvement.
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Bupa Care Homes (AKW) Limited (24 005 256)
Statement Closed after initial enquiries Residential care 16-Oct-2024
Summary: We will not investigate Mrs X’s complaint about the care her late father, Mr Y, received at a residential care home. This is because the Care Provider has investigated and responded and we are satisfied further investigation by us would not lead to a different outcome.
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Northumberland County Council (24 005 285)
Statement Closed after initial enquiries Trees 16-Oct-2024
Summary: We will not investigate Ms X’s complaint about the Council’s refusal to relocate a tree it has planted on Council-maintained land in front of her property. There is insufficient evidence of fault to warrant an investigation.
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Leeds City Council (24 005 630)
Statement Closed after initial enquiries Residential care 16-Oct-2024
Summary: We will not investigate this complaint about adult social care provided in a care home. We could not add to investigations already completed by the care provider and the safeguarding authority or achieve a different outcome.
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Royal Borough of Kingston upon Thames (24 005 801)
Statement Closed after initial enquiries Transport 16-Oct-2024
Summary: We will not investigate this complaint about the Council’s decision not to issue a Blue Badge. This is because the Council will offer the complainant another assessment.
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London Borough of Hounslow (22 016 980)
Statement Upheld Alternative provision 16-Oct-2024
Summary: The complainant (Ms X) said the Council had failed to provide her son Y with suitable education since 2018. We found fault with the Council’s failure to consider Ms X’s complaint under the children’s statutory complaint procedure and in the way the Council dealt with Ms X’s corporate complaint. The Council’s fault caused Ms X injustice. We could only investigate whether the Council provided suitable education to Y between January and mid-March 2023. We did not find fault in the Council’s actions at this time. The Council has agreed to apologise, carry out the children’s statutory complaint procedure for Ms X’s complaint and offer her suitable remedies for the complaint upheld at stage two of the corporate complaint process. The Council has also agreed to make a symbolic payment.
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Solihull Metropolitan Borough Council (24 006 476)
Statement Closed after initial enquiries Other 16-Oct-2024
Summary: We will not investigate this complaint about failures in support, because the support complained about was not arranged by the Council. So, we have no powers to investigate the provider in this case.
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Northumberland County Council (24 006 585)
Statement Closed after initial enquiries Enforcement 16-Oct-2024
Summary: We will not investigate this complaint about the Council’s failure to deal with reports of breaches of planning control and failure to communicate with the complainant. There is not enough evidence of fault in the Council’s actions and the complainant has not suffered a significant personal injustice, to justify an investigation.
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Northumberland County Council (24 007 040)
Statement Closed after initial enquiries Domiciliary care 16-Oct-2024
Summary: We will not investigate Mr X’s complaint about damage caused to his carpet. This is because this is a complaint about negligence which is a legal matter for the courts to consider and decide.