Decision search
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Transport for London (25 013 577)
Statement Closed after initial enquiries Parking and other penalties 22-Sep-2025
Summary: We cannot investigate Mr B’s complaint about a Penalty Charge Notice he received for an alleged moving traffic contravention. This is because Mr B put in an appeal to London Tribunals.
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Plymouth City Council (24 013 399)
Statement Upheld Assessment and care plan 22-Sep-2025
Summary: Mrs X complains about the way Plymouth County Council, Livewell Southwest and NHS Devon discharged her father, Mr Y, from hospital. We uphold her complaint. We found fault with the way Mr Y’s discharge was handled. As a result, Mrs X has experienced distress and uncertainty. The organisations have agreed to apologise to Mrs X, make systemic improvements and pay a financial remedy.
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Statement Upheld Hospital acute services 22-Sep-2025
Summary: Mrs X complains about the way Plymouth County Council, Livewell Southwest and NHS Devon discharged her father, Mr Y, from hospital. We uphold her complaint. We found fault with the way Mr Y’s discharge was handled. As a result, Mrs X has experienced distress and uncertainty. The organisations have agreed to apologise to Mrs X, make systemic improvements and pay a financial remedy.
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Livewell Southwest (24 013 399b)
Statement Upheld Hospital acute services 22-Sep-2025
Summary: Mrs X complains about the way Plymouth County Council, Livewell Southwest and NHS Devon discharged her father, Mr Y, from hospital. We uphold her complaint. We found fault with the way Mr Y’s discharge was handled. As a result, Mrs X has experienced distress and uncertainty. The organisations have agreed to apologise to Mrs X, make systemic improvements and pay a financial remedy.
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Westmorland and Furness Council (24 013 697)
Statement Upheld Safeguarding 22-Sep-2025
Summary: Ms X complains the Council did not properly investigate a safeguarding referral. She also complaints it delayed providing her with a copy of its report and communicated with her poorly. She says this caused her and her family avoidable and unnecessary distress. We find no fault with the Council’s safeguarding investigation. We find fault with the Council’s communication and delay providing Ms X with the report, which caused Ms X injustice. We are satisfied the action taken by the Council has remedied the injustice to Ms X.
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Wokingham Borough Council (24 016 383)
Statement Upheld Special educational needs 22-Sep-2025
Summary: Mrs B complained the Council delayed completing an annual review and in issuing a final EHC Plan, failed to put in place provision in the EHC Plan, delayed providing her with a personal budget and gave her conflicting information about whether the Council would complete a full reassessment. The Council delayed completing the annual review and in issuing a final EHC Plan, the Council’s decision making and communications about the reassessment were not clear and the Council delayed paying the personal budget and in responding to a complaint. That caused Mrs B significant distress, denied her right of appeal and meant her son missed out on provision. An apology, payment to Mrs B, a training session for officers and review of procedures is satisfactory remedy.
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Care UK Community Partnerships Ltd (24 016 986)
Statement Upheld Residential care 22-Sep-2025
Summary: The care provider did not act promptly to ensure that Mr X’s room was always clean and odour-free; in addition the care home manager suggested to Ms A (his daughter) that her complaint would affect his care. As a consequence Ms A moved her father from the home. The fault by the care provider caused injustice, and it will now make a suitable payment to recognise the distress its actions caused.
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London Borough of Bexley (24 017 773)
Statement Closed after initial enquiries Safeguarding 22-Sep-2025
Summary: We will not investigate this complaint about bullying in supported living accommodation because there is not enough evidence of fault to justify investigating.
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West Northamptonshire Council (24 018 373)
Statement Upheld Special educational needs 22-Sep-2025
Summary: The Council was at fault for failing to act after Mrs X notified the Council that her child, Y, was not receiving a suitable education at home between January 2024 and May 2025. The Council was also at fault as it failed to issue Y’s Education, Health and Care (EHC) Plan within the statutory timescales, caused in part by a delay in obtaining Educational Psychologist advice. The Council has agreed to apologise and make a payment to recognise Y’s missed education.
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London Borough of Lewisham (25 007 227)
Statement Closed after initial enquiries Parking and other penalties 21-Sep-2025
Summary: We will not investigate this complaint about the Council’s actions relating to a penalty charge notice. This is because the Council was following the statutory procedure after a non-payment of fine and it is unlikely we would find fault. Additionally, Mrs X has now paid her notice and there is no worthwhile outcome achievable.