Decision search
Your search has 50055 results
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Brighton & Hove City Council (24 007 843)
Statement Closed after initial enquiries Enforcement 17-Oct-2024
Summary: We will not investigate this complaint about the Council’s decision to determine a retrospective planning application. And the decision not to act against a failure to comply with an Enforcement Notice. We have not seen enough evidence of fault in the Council’s actions to justify an investigation.
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Cheshire West & Chester Council (24 007 914)
Statement Closed after initial enquiries Assessment and care plan 17-Oct-2024
Summary: We will not investigate this complaint about financial assessment for adult social care charges, and the Council’s decision about a deprivation of asset. This is because it is unlikely we would find fault in the Council’s decision-making process or reach a different outcome.
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Lancaster City Council (24 008 001)
Statement Closed after initial enquiries Enforcement 17-Oct-2024
Summary: We will not investigate Mr X’s complaint about the Council’s handling of a planning enforcement issue. This is because the Council has investigated the alleged breach and there is not enough evidence of fault in its actions to warrant further investigation. The planning enforcement case remains open and we could not achieve anything more for Mr X by investigating further.
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Surrey County Council (24 010 299)
Statement Closed after initial enquiries Child protection 17-Oct-2024
Summary: We will not investigate this complaint about the Council’s involvement in Mr X’s children’s case. It is not separable from matters that are being considered in court.
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Leicester City Council (24 012 144)
Statement Closed after initial enquiries Leisure and culture 17-Oct-2024
Summary: We cannot investigate Ms X’s complaint about problems with an adult education course. This is because the law says we cannot investigate complaints about the delivery of education or what happens in schools or colleges. This restriction applies to complaints about adult education.
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London Borough of Lambeth (24 012 306)
Statement Closed after initial enquiries Land 17-Oct-2024
Summary: We will not investigate this complaint about a boundary matter. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. There is not enough evidence of fault to justify an investigation.
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Kingston Upon Hull City Council (24 012 528)
Statement Closed after initial enquiries Trees 17-Oct-2024
Summary: We will not investigate Mr B’s complaint that his property is being damaged by a Council owned tree. This is because it is reasonable for Mr B to take the Council to court if needed.
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Essex County Council (23 012 445)
Statement Upheld Charging 17-Oct-2024
Summary: Ms X complained on behalf of Ms Y, who has complex additional needs. Ms X complained the Council did not provide a suitable personal assistant, concerns about Ms Y’s assessments and issues contacting the budget holder. There was fault in the way the Council did not ensure Ms Y had a suitably trained support worker. There was also fault in the way the Council did not ensure a suitably trained and experience worker completed Ms Y’s assessment, did not ensure Ms Y could contact her budget holder, did not consider an advocate, did not make reasonable adjustments and poor complaint handling. Ms Y was distressed and frustrated by this fault. The Council should apologise, provide a financial payment and issue guidance to its staff.
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London Borough of Brent (23 015 299)
Statement Upheld Assessment and care plan 16-Oct-2024
Summary: Mr X complains about the Council’s handling of his brother’s (Mr Y) care and support package. The Council did not promptly share the outcome of its review with Mr Y’s family or warn them it would be recouping funds from Mr Y’s direct payment account. This caused distress and uncertainty to Mr Y’s family, for which the Council should apologise. The Council should also issue reminders to relevant staff to help avoid reoccurrence of the faults in this case. There was no evidence of procedural fault Council’s reviews of Mr Y’s care and support package.
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City of Wolverhampton Council (23 016 916)
Statement Upheld Special educational needs 16-Oct-2024
Summary: Miss X complained the Council failed to secure the special educational provisions outlined in her child, Y’s Education, Health and Care (EHC) Plan and delayed paying an agreed personal budget. The Council was at fault. The Council will apologise and pay Miss X £200 to acknowledge the impact of the missed provision. The Council was at fault for the delay in paying Miss X the agreed personal budget but it has already apologised and paid the outstanding payments which remedied the injustice caused. It has also put in place service improvements.