Decision search
Your search has 55503 results
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London Borough of Lambeth (25 005 025)
Statement Closed after initial enquiries Allocations 22-Sep-2025
Summary: We will not investigate Miss X’s complaint about the Council’s housing allocation because there is not enough evidence of fault.
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London Borough of Hackney (25 005 082)
Statement Closed after initial enquiries Allocations 22-Sep-2025
Summary: We will not investigate Miss X’s complaint about the Council’s handling of her housing application. This is because the complaint is late.
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Brentwood Borough Council (25 004 035)
Statement Closed after initial enquiries Disabled facilities grants 22-Sep-2025
Summary: We will not investigate this complaint about the Council’s management of Mrs X’s requested adaptations. This is because an investigation would be unlikely to lead to finding fault with the Council’s actions.
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Basingstoke & Deane Borough Council (25 004 104)
Statement Closed after initial enquiries Enforcement 22-Sep-2025
Summary: We will not investigate this complaint about the way the Council processed a planning application and application for a Certificate of Lawfulness. We have not seen enough evidence of fault to justify an investigation. We will not investigate this complaint about failure to comply with data protection and access to information regulations as it is reasonable to expect Mr X to complain to the Information Commissioner about this. Finally, we will not consider a complaint about failings in the complaint process as we do not consider Mr X has suffered a significant personal injustice caused by this point alone. Also, we do not consider an investigation about the complaint procedure to be a good use of public resources when we are not investigating the substantive matters.
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London Borough of Bexley (25 004 374)
Statement Closed after initial enquiries Special educational needs 22-Sep-2025
Summary: We will not investigate Mr X’s complaint about the Council’s decision not to include therapies in his child’s Education, Health and Care Plan. This is because Mr X has the right to appeal to the First-tier Tribunal (Special Educational Needs and Disability) and it would be reasonable for him to do so.
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London Borough of Croydon (24 019 886)
Statement Upheld Homelessness 22-Sep-2025
Summary: Miss X complained on behalf of Mr Y that the Council failed to assess his homelessness applications or to arrange alternative accommodation. We found the Council delayed in considering Mr Y’s homelessness application, including whether to provide any interim accommodation. The Council has accepted the fault and agreed to pay £3150 to Mr Y for the delays and in recognition of the avoidable stress and uncertainty.
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London Borough of Wandsworth (24 019 903)
Statement Upheld Assessment and care plan 22-Sep-2025
Summary: Mr X complained the Council failed to send him copies of his father’s Care and Support Plan, failed to provide any idea of costs for his care or complete financial assessments. Mr X also complained the care provider only provided single-handed care despite the Council billing for double-handed care. And, Mr X complained about how the Council handled his complaint and application of weekly administration charges to his father’s billing without notice. We found fault with the Council in all aspects of Mr X’s complaint which caused an injustice to Mr X and his father. The Council agreed to our recommendations. This included providing an apology and £1,000 payment to Mr X for the distress, frustration and lost opportunity caused by the Council’s fault and removal of the care arrangement fees up to 27 September 2024. The Council also agreed to provide a breakdown of the billing and a list of care visits completed to Mr X. And, the Council agreed to ensure the information in its policy and on its website was consistent and to remind staff to provide Care and Support Plans to service users, to complete financial assessments in a suitable timescale and to provide early information about the care arrangement fees to service users.
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Royal Borough of Kensington & Chelsea (24 021 263)
Statement Upheld Homelessness 22-Sep-2025
Summary: The Council was at fault for the delay in moving Miss X to suitable temporary accommodation and for poor communication when she moved. It was also at fault for the delay in resolving pest infestation and boiler issues in Miss X’s accommodations. There was no fault in the way the Council dealt with mould in her accommodation. The Council will apologise and make a symbolic payment to Miss X in recognition of the avoidable distress and frustration caused by its faults.
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London Borough of Enfield (24 021 742)
Statement Upheld Charging 22-Sep-2025
Summary: The Council delayed assessing Mrs Y’s contribution to her care charges which resulted in a large debt accruing. It sent an inaccurate letter stating she was to pay the full cost due to her level of savings which caused her distress. It also delayed responding to her daughter, Ms X’s, complaint which caused frustration. The Council has agreed to apologise, make payments and offer a repayment plan to acknowledge the impact of its fault. It will also review its procedures to ensure it follows up financial assessments and that letters accurately reflect the situation.
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London Borough of Sutton (24 022 631)
Statement Closed after initial enquiries Direct payments 22-Sep-2025
Summary: We will not investigate this complaint about the Council’s decision not to allow Mr X to be reimbursed from Mrs Y’s direct payment funds. This is because the complaint is late.