Decision search
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Essex County Council (24 019 303)
Statement Upheld School transport 23-Sep-2025
Summary: Mrs X complains the Council has not dealt properly with school transport for her son, causing distress and financial loss. The Council is at fault because it did not initially respond to Mrs X’s complaints and did not properly consider whether transport for Y was suitable. Mrs X suffered distress and financial loss. The Council should apologise, pay Mrs X £150 for time and trouble, backdate Y’s travel allowance, pay Mrs X £250 for avoidable distress, review Y’s transport provision and review its policy.
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North Yorkshire Council (24 019 339)
Statement Upheld Special educational needs 23-Sep-2025
Summary: Mrs X complained the Council delayed completing Z’s Education, Health and Care (EHC) needs assessment and issuing his EHC plan. Mrs X also complained the Council failed to provide Z with suitable alternative education provision, in line with its section 19 duty, and failed to communicate effectively. We have found the Council acted with fault. This caused Z an injustice in the form of missed education provision. This also caused avoidable distress and time and trouble. The Council has agreed to provide a written apology. The Council has also agreed to pay financial remedies to recognise Z’s loss of suitable education provision and Mrs X’s avoidable time and trouble. There are parts of Mrs X's complaint we have not investigated. We explain why in our decision statement.
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North Yorkshire Council (24 019 342)
Statement Upheld Special educational needs 23-Sep-2025
Summary: Mrs X complained the Council delayed completing P’s Education, Health and Care (EHC) needs assessment and issuing her EHC plan. Mrs X also complained the Council failed to provide P with suitable alternative education provision, in line with its section 19 duty, and failed to communicate effectively. We have found the Council acted with fault. This caused P an injustice in the form of missed education provision. This also caused avoidable distress and time and trouble. The Council has agreed to provide a written apology. The Council has also agreed to pay financial remedies to recognise P’s loss of suitable education provision and Mrs X’s avoidable time and trouble. There are parts of Mrs X's complaint we have not investigated. We explain why in our decision statement.
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Surrey County Council (24 019 955)
Statement Upheld Highway repair and maintenance 23-Sep-2025
Summary: Mr X complained the Council failed to act to address flooding on a road he uses daily. We found evidence of delay by the Council and that it did not clearly communicate with Mr X. The Council agreed to apologise to Mr X and write to him explaining what action it will take to resolve the flooding.
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Nottinghamshire County Council (24 020 005)
Statement Upheld Special educational needs 23-Sep-2025
Summary: We found fault on Miss Y’s complaint about the Council failing to provide her son with a suitably qualified and trained tutor, experienced in working with young people with autism and anxiety. It failed to show it considered whether the tutor was appropriately trained. Nor did it show steps it took to find an alternative tutor when alerted to the tutor’s shortcomings. The Council agreed to send her an apology for the failings found and remind relevant officers of the need to check whether tutors meet specified criteria and to consider whether it, or the provider, could act to resolve the problem. It would also remind officers of the need to promptly look for an alternative tutor where criteria are not met. There was no fault on Miss Y’s complaint about it failing to reimburse her when she paid the second tutor’s shortfall in wages when changing employer. This was a contractual matter for the tutor and employer.
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Nottingham City Council (24 022 306)
Statement Closed after initial enquiries Other 23-Sep-2025
Summary: We will not investigate Ms X’s complaint about the Council’s handling of her requests for information when it was trying to recover unpaid council tax. The issues raised are either about matters that have been subject to court action or are best considered by the Information Commissioner’s Office.
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Lincolnshire County Council (24 008 517)
Statement Closed after initial enquiries Other 23-Sep-2025
Summary: We will not investigate Miss X’s complaint about how the Council supported her with her allotment tenancy. The Council has apologised for any delay in payment of fees. Further investigation would not lead to a different outcome.
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North Hertfordshire District Council (25 000 531)
Statement Closed after initial enquiries Other 23-Sep-2025
Summary: We will not investigate this complaint about a vehicle the Council removed and destroyed because it believed it to be abandoned. This is because there is not enough evidence of fault by the Council.
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Milton Keynes Council (25 000 856)
Statement Upheld Homelessness 23-Sep-2025
Summary: We will not investigate Miss X’s complaint about the Council not providing accommodation to her when she successfully challenged its decision that she was not in priority need. This is because the Council agreed to resolve this aspect of the complaint by providing a proportionate remedy for Miss X’s injustice. We will not investigate the Council’s further decision that Miss X was not in priority need. Miss X had the right to seek a review and then appeal to the county court against the Council’s decision, and it was reasonable to expect her to do so.
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Royal Borough of Windsor and Maidenhead Council (25 001 802)
Statement Closed after initial enquiries Allocations 23-Sep-2025
Summary: We will not investigate Miss X’s complaint about how the Council handled her housing application and her having to move out of temporary accommodation while the landlord carried out repairs. This is because we cannot achieve the outcome Miss X is seeking.