Decision search
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London Borough of Islington (23 020 698)
Statement Upheld Homelessness 20-Oct-2024
Summary: The Council was at fault, because a management agent acting on its behalf gave the complainant the wrong key for a property it had allocated to him. However, the Council has addressed this issue appropriately. The Council was also at fault because it attempted to contact the complainant with an incorrect email address, but this did not cause an injustice. There is no fault in the other elements of this complaint.
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Manchester City Council (23 021 484)
Statement Not upheld Special educational needs 20-Oct-2024
Summary: There is no evidence of fault in the way the Council decided it should not arrange alternative educational provision for a child who was not attending school. We have therefore completed our investigation.
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Hampshire County Council (24 000 271)
Statement Not upheld Alternative provision 20-Oct-2024
Summary: Mrs X's appeal to the tribunal about her child Y's Education Health and Care Plan means we cannot investigate related matters from June 2023 onwards. The Council made its decision that Y could go to the special school named in Y's EHC plan without fault. It did not, therefore, have a duty to provide alternative education for Y. The Council did not have a duty to provide transport for Y to specialist provision arranged by Y's school at a different location.
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Devon County Council (24 000 810)
Statement Upheld Special educational needs 20-Oct-2024
Summary: Miss X complained the Council delayed completing her son, Y’s Education, Health and Care (EHC) needs assessment in line with statutory timescales. The Council was at fault. It delayed deciding whether to issue Y with an EHC Plan within the statutory timescales, caused by a 15 week delay in obtaining Educational Psychologist (EP) advice. It then further delayed issuing Y’s final EHC Plan by 18 weeks after it received the EP advice and failed to respond to Miss X’s request for mediation. This caused Miss X distress, uncertainty and delayed her right of appeal to the SEND tribunal. It agreed to make payments to acknowledge this injustice.
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Birmingham City Council (24 001 318)
Statement Upheld Refuse and recycling 20-Oct-2024
Summary: Miss X complained that although she should receive an assisted collection service, the Council has repeatedly failed to collect her household waste and recycling as scheduled, despite collecting her neighbours waste. We find the Council’s repeated failure to make regular assisted household waste and recycling collections, and to return Miss X’s bin correctly is fault. This fault has caused Miss X an injustice.
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Birmingham City Council (24 002 360)
Statement Upheld Charging 20-Oct-2024
Summary: Ms X said the Council was not providing the property protection service Mr Z was paying for and its failure to do so might affect Mr Z’s ability to meet his care costs. We found fault in the Council’s service delivery but it did not cause Mr Z significant personal injustice. We also found fault in the Council’s handling of Ms X’s complaint about its property protection service, which was frustrating for Ms X. To put matters right, the Council agreed to apologise to Ms X and make a symbolic payment of £200.
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Portsmouth City Council (24 002 386)
Statement Not upheld Private housing 20-Oct-2024
Summary: Miss X complained the Council failed to fulfil its duties when she reported disrepair in her private rented accommodation. She also complained about a telephone call with a Council officer. We find no fault in the Council’s decision making or in the customer service provided.
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Lancashire County Council (24 003 310)
Statement Upheld Special educational needs 20-Oct-2024
Summary: Miss X complained the Council delayed completing her child Y’s Education, Health and Care (EHC) needs assessment in line with statutory timescales. The Council was at fault because it failed to decide whether to issue Y with an EHC Plan within the statutory timescales, caused by a delay in obtaining Educational Psychologist advice. This caused a further delay in issuing Y’s final EHC Plan. The Council should make a payment to Miss X to acknowledge the distress, frustration and uncertainty this caused her.
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London Borough of Lambeth (24 005 401)
Statement Not upheld Looked after children 20-Oct-2024
Summary: We have discontinued our investigation because the Council is still considering Ms X’s complaint.
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West Sussex County Council (24 005 924)
Statement Closed after initial enquiries Direct payments 20-Oct-2024
Summary: We will not investigate this complaint about the Council’s decision relating to a personal budget, as well as transport costs, for Miss X’s daughter’s care and support needs. It is unlikely we would find fault.