Decision search
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Derby City Council (25 012 602)
Statement Closed after initial enquiries Trees 04-Dec-2025
Summary: We will not investigate Ms X’s complaint about the Council not removing its tree near her property, and how it dealt with her reports and complaint. This is because Ms X’s core complaint is a dispute between her and the Council about legal liability for damage to her property. It would be reasonable for Ms X to take her claim to court. Further, we do not investigate councils’ correspondence and complaint handling where we are not investigating the main issue in the complaint.
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Bristol City Council (25 012 647)
Statement Closed after initial enquiries Councillor conduct and standards 04-Dec-2025
Summary: We will not investigate this complaint about how the Council dealt with a complaint about the conduct of councillors. This is because we are unlikely to find fault.
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Cheshire East Council (25 013 036)
Statement Upheld Enforcement 04-Dec-2025
Summary: We will not investigate this complaint about the Council delaying in investigating an alleged breach of planning control. There is insufficient evidence of fault in the way the Council reached its final decision on the enforcement case, and its apology for the delay in concluding the matter was an appropriate way to address that part of the complaint.
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Cheshire East Council (25 013 585)
Statement Closed after initial enquiries Councillor conduct and standards 04-Dec-2025
Summary: We will not investigate this complaint about how the Council dealt with a complaint about the conduct of a councillor. This is because we are unlikely to find fault.
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Westmorland and Furness Council (25 014 134)
Statement Closed after initial enquiries Council tax 04-Dec-2025
Summary: We will not investigate this complaint about the Council requesting financial information from Mr X. This is because there is insufficient fault to warrant an investigation.
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Stockport Metropolitan Borough Council (25 014 192)
Statement Closed after initial enquiries Planning applications 04-Dec-2025
Summary: We will not investigate this complaint about the Council granting planning permission for extensions at a property next to the complainant’s home. There is insufficient evidence that fault by the Council has affected the planning outcome, and its apologies were a satisfactory way to address faults in the subsequent communications with the complainant. We also could not achieve one of the outcomes the complainant is seeking.
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Essex County Council (25 014 800)
Statement Upheld Special educational needs 04-Dec-2025
Summary: We have upheld this complaint about the Council’s failure to complete an Education Health and Care Needs Assessment for Mrs X’s child within the statutory timescale. The Council has agreed to provide a proportionate remedy and this removes the need for us to investigate.
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Salford City Council (25 015 674)
Statement Closed after initial enquiries Highway repair and maintenance 04-Dec-2025
Summary: We will not investigate Mr X’s complaint that the Council has failed to properly maintain a road in its area, resulting in damage to his vehicle. This is because it would be reasonable for Mr X to take the matter to court.
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Bournemouth, Christchurch and Poole Council (25 015 807)
Statement Closed after initial enquiries Other 04-Dec-2025
Summary: We will not investigate this complaint about the Council’s complaint handling regarding a potential data breach of Ms X’s personal details. This is because the substantive issue is out of our jurisdiction.
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London Borough of Tower Hamlets (25 017 055)
Statement Closed after initial enquiries Parking and other penalties 04-Dec-2025
Summary: We will not investigate Ms X’s complaint about the Council’s refusal of her application for a parking bay near her home because there is insufficient evidence of fault to justify our involvement.