Decision search
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London Borough of Lambeth (25 000 861)
Statement Upheld Allocations 26-Feb-2026
Summary: The Council was at fault for how it handled Ms X’s reports of repairs, anti-social behaviour and for delaying assessing her homelessness situation. This meant Ms X had to wait longer for the Council to owe her a homelessness duty and has outstanding repair and anti-social behaviour issues at her property. The Council agreed to apologise, make a payment to Ms X for the distress caused and take steps to investigate the repair and anti-social behaviour issues which are ongoing.
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North East Lincolnshire Council (25 001 499)
Statement Upheld Assessment and care plan 26-Feb-2026
Summary: There was a significant period of time when M lacked the support he was assessed as needing. There was also a lack of communication with the family and an unhelpful complaint response. The Council will now review the way it provides support to M, ensure that changes are progressed in a timely way and offer a payment to recognise the frustration and lack of support.
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Bupa Care Homes (CFC Homes) Limited (25 002 410)
Statement Upheld Residential care 26-Feb-2026
Summary: Mr X complained about the quality of care provided to his mother Mrs Y at the care home. On the evidence considered, there were some faults with the care provided. The Care Provider has already taken appropriate actions to address the faults with the quality of Mrs Y’s care. It will also apologise and make a payment to acknowledge the frustration they were caused.
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North Yorkshire Council (25 002 667)
Statement Upheld Special educational needs 26-Feb-2026
Summary: The Council was at fault for delays completing a child’s Education, Health and Care needs assessment and for not properly considering whether it had a duty to provide the child with alternative education. This meant the child had to wait much longer than they should have to get a finalised Education, Health and Care Plan. To remedy the injustice caused the Council agreed to apologise and make a payment to the complainant.
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Surrey County Council (25 002 935)
Statement Upheld Other 26-Feb-2026
Summary: The Council is not at fault for failing to find alternative supported living accommodation for Ms X’s adult daughter, Ms D, or failing to provide Ms D with an advocate. The Council is at fault for delay reviewing Ms D’s Care Act Assessment, which has caused her distress. The Council agreed to apologise to Ms D. It also agreed to offer to reassess Ms D and refer her to the independent advocacy service.
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Tameside Metropolitan Borough Council (25 003 164)
Statement Upheld Domiciliary care 26-Feb-2026
Summary: We have found fault in the way the care agency provided care to Mr C, which meant his needs were not always fully met. The Council has agreed to apologise and carry out a service improvement.
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London Borough of Bromley (25 003 808)
Statement Upheld Special educational needs 26-Feb-2026
Summary: Miss X complained the Council delayed the handover of her child’s Education, Health and Care Plan (EHC Plan), delayed the subsequent annual review, failed to issue the amended EHC Plan and failed to make appropriate alternative provision. There is evidence of delays and lack of action causing distress, anxiety and isolation. A financial remedy for the missed education provision is agreed.
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London Borough of Camden (25 004 652)
Statement Upheld Allocations 26-Feb-2026
Summary: Miss B complained that the Council failed to properly assess her medical needs in respect of her housing application. We found fault in the way the Council reached its decision that she was not eligible for higher priority which caused Miss B significant distress and uncertainty as to whether she had missed out on the chance to move to more suitable accommodation at an earlier point. The Council has backdated the medical priority to the date Miss B applied for it. The Council has agreed to apologise to Miss B and make a symbolic payment.
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City of Wolverhampton Council (25 004 889)
Statement Upheld Special educational needs 26-Feb-2026
Summary: Mr X complained the Council failed to complete an Education, Health and Care needs assessment for Y within statutory time limits. We find the Council at fault for delays in completing the assessment, causing frustration and uncertainty. The Council has agreed to apologise to Mr X and make a payment to recognise the injustice caused.
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Cambridgeshire County Council (25 004 993)
Statement Upheld Special educational needs 26-Feb-2026
Summary: The Council failed to secure the occupational therapy and speech and language therapy set out in the Education, Health and Care Plan of Ms X’s child, Y, for two terms. It also did not keep Ms X updated about its attempts to secure the provision. This caused Ms X and Y distress and uncertainty and meant Y did not have the support they needed for two terms. The Council has agreed to apologise and make a payment to Ms X.