Decision search
Your search has 56921 results
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City of Doncaster Council (25 019 555)
Statement Closed after initial enquiries Other 27-Feb-2026
Summary: We will not investigate Mr X’s complaint about a penalty notice and the Council’s application of the relevant law and guidance. This is because Mr X had a court remedy available and it is reasonable to expect him to have used it.
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City of Doncaster Council (25 006 231)
Statement Upheld Special educational needs 27-Feb-2026
Summary: Mrs B complained the Council failed to issue an amended Education, Health and Care (EHC) Plan for her daughter, who I will refer to as C, within statutory timescales following an annual review. She also complained the Council failed to fund a dyscalculia assessment for C, did not hear her personal budget requests in a timely manner, and did not communicate with her effectively. There was fault by the Council. The Council did not issue C’s final amended EHC Plan within statutory timescales following an annual review. The Council’s communication was also poor and there was a delay in the panel rehearing Mrs B’s personal budget request after it received information it was waiting for. Because of the fault, Mrs B suffered distress and uncertainty, and a frustrated right of appeal. C also missed provisions and support. The Council has agreed to apologise to Mrs B and make symbolic payments.
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Gloucestershire County Council (25 007 044)
Statement Upheld Special educational needs 27-Feb-2026
Summary: Mrs X complained the Council failed to complete her child’s Education, Health and Care needs assessment within the statutory timescales and failed to provide suitable education when her child was out of school. We find the Council at fault for delays in completing the Education, Health and Care process and for failing to act promptly under its section 19 duty to arrange alternative provision. These faults resulted in a loss of education for Y and caused avoidable distress and uncertainty for the family. The Council has agreed to apologise and make a financial payment to Mrs X.
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Lincolnshire County Council (25 020 913)
Statement Closed after initial enquiries Child protection 27-Feb-2026
Summary: We will not investigate this complaint. Mrs X does not have parental responsibility for her great grandchild. The law also prevents us from looking at court action or anything that happened in court.
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London Borough of Havering (25 025 200)
Statement Closed after initial enquiries Parking and other penalties 27-Feb-2026
Summary: We will not investigate this complaint about the Council’s handling of a Penalty Charge Notice. It is reasonable to expect the complainant to apply to the Traffic Enforcement Centre to take the process back to an earlier stage.
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Southend-on-Sea City Council (25 027 023)
Statement Closed after initial enquiries Other 27-Feb-2026
Summary: We will not investigate this complaint about Mrs X’s contact with the Council and its complaints handling. The Council has already partially investigated using the children’s statutory complaint procedures, and further investigation by us would not lead to a significantly different outcome. Additionally, there is not enough evidence of fault, in the Council’s complaint handling, to justify an investigation.
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Stockport Metropolitan Borough Council (25 027 599)
Statement Closed after initial enquiries Highway repair and maintenance 27-Feb-2026
Summary: We will not investigate this complaint about a claim of personal injury and trespass following the Council’s contractors work to a boundary fence. These are legal claims which may only be determined by insurers or the courts. It is normal procedure for persons suffering damages or personal injury caused by a council or its contractors to submit an insurance claim against the Council.
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Birmingham City Council (25 028 810)
Statement Closed after initial enquiries Highway repair and maintenance 27-Feb-2026
Summary: We will not investigate Mrs B’s complaint about the Council not accepting her complaint under the Council’s complaints procedure. This is because there is not enough evidence of fault to justify an investigation.
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London Borough of Wandsworth (25 014 257)
Statement Closed after initial enquiries Housing benefit and council tax benefit 27-Feb-2026
Summary: We will not investigate Mr X’s complaint about the Council’s handling of a housing benefit overpayment. This is mostly because it would be reasonable for him to appeal the matter to the Tribunal.
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Birmingham City Council (24 022 940)
Statement Upheld Disabled facilities grants 26-Feb-2026
Summary: Mrs Y complained about the Council’s handling of her request for a disabled facilities grant. We have found fault causing injustice by the Council in failing to: update Mrs Y about, and arrange, the OT assessment within a reasonable timescale; complete a proper assessment of options for meeting Z’s need for a separate bedroom; and give proper consideration to her circumstances before telling her to make a referral for a new assessment. The Council has agreed to remedy the injustice by: apologising to Mrs Y; making a payment to recognise the upset caused; and offering a further OT assessment.