Decision search
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Walsall Metropolitan Borough Council (24 009 914)
Statement Upheld Alternative provision 02-Apr-2025
Summary: Mrs X complained about failings and delays in the annual review process and in issuing a final amended EHC Plan for her daughter. Mrs X complained the Council failed to provide appropriate or adequate support when she removed her daughter from the school roll. And of poor communication from the SEND Team. We found the delay and failure to follow proper procedure in the Annual Review process and in issuing an amended Final Plan is fault. This fault has caused Mrs X distress and frustration. The Council has agreed to apologise and make a payment to Mrs X and issue reminders to relevant staff.
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Statement Upheld Special educational needs 02-Apr-2025
Summary: Mrs X complained about the Council’s delay issuing her child, Y’s amended final Education, Health and Care Plan and its failure to provide Y with the speech and language therapy and occupational therapy required. We find the Council at fault which has meant Y missed out on the support she needed and caused Mrs X distress and uncertainty. The Council has agreed to apologise and make a payment to Mrs X.
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Derbyshire County Council (24 010 520)
Statement Upheld Special educational needs 02-Apr-2025
Summary: We have found fault with the Council for failing to meet the Education, Health and Care Plan statutory timescales. This caused Miss X’s daughter to miss out on special educational needs support and education. The Council has agreed to take action to remedy the missed education and support.
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West Lancashire Borough Council (24 013 058)
Statement Upheld Council tax 02-Apr-2025
Summary: Mr and Mrs X complained the Council failed to calculate their council tax bill properly. Mr X received a large council tax bill he was not prepared for. The Council failed to administer the council tax bill properly. The fault of the Council caused Mr and Mrs X great distress. The Council should recalculate the council tax bill, adjust the amount owed and make an apology to Mr and Mrs X.
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Royal Borough of Kensington & Chelsea (24 013 318)
Statement Closed after initial enquiries Allocations 02-Apr-2025
Summary: We cannot investigate this complaint about the Council’s failure to resolve pest and damp issues with Miss Y’s social housing and to promptly decant her to alternative accommodation. We have no power to investigate complaints about the Council acting in its capacity as social landlord. We will not investigate Miss Y’s more recent complaint because it is premature.
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Liverpool City Council (24 015 316)
Statement Upheld Parking and other penalties 02-Apr-2025
Summary: Ms X complained the Council took too long to deal with her application for a disabled parking bay and that communication with her was poor. We upheld the complaint. The Council has now installed the bay, which is a partial remedy for the injustice. It will apologise and make a symbolic payment to reflect Ms X’s avoidable inconvenience and frustration.
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Barnsley Metropolitan Borough Council (24 015 509)
Statement Closed after initial enquiries Housing benefit and council tax benefit 02-Apr-2025
Summary: We will not investigate this complaint about the Council's refusal of a Discretionary Housing Payment. This is because there is not enough evidence of fault by the Council.
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London Borough of Merton (24 015 531)
Statement Closed after initial enquiries Other 02-Apr-2025
Summary: We will not investigate Miss X’s complaint the Council has not adequately investigated her complaints regarding children social services and their decision to proceed with section 47 child protection enquiries. This is because an investigation would not lead to any further findings or worthwhile outcomes.
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Cheshire East Council (24 016 515)
Statement Closed after initial enquiries Other 02-Apr-2025
Summary: We will not investigate Ms X’s complaint about the Council’s handling of her reports of damp, mould and high humidity in her rented property, nor its failure to protect her from harassment by her landlord. This is because there is insufficient evidence of fault.
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London Borough of Newham (24 017 503)
Statement Closed after initial enquiries Refuse and recycling 02-Apr-2025
Summary: We will not investigate this complaint about the Council’s requirement that the complainant leaves his bins at the edge of a public footpath instead of at the edge of his property. We have not seen enough evidence of fault in the Council’s actions to justify an investigation.