Decision search
Your search has 56921 results
-
Dudley Metropolitan Borough Council (25 004 010)
Statement Not upheld Charging 27-Feb-2026
Summary: Mrs X complained the Council wrongly decided the transfer of her mother, Mrs Y’s, property into Mrs X’s possession was an intentional deprivation of assets to avoid care fees. We discontinued our investigation. That is because Trading Standards are investigating alleged financial abuse of Mrs Y’s money and property. We do not wish to prejudice the ongoing Trading Standards investigation, and we do not consider we could reach a safe, fully informed decision while Trading Standards are still investigating.
-
London Borough of Wandsworth (25 004 338)
Statement Upheld Homelessness 27-Feb-2026
Summary: Mrs X complained the Council did not offer her interim accommodation or temporary accommodation for 11 months following her homelessness application. Mrs X also complained the Council did not respond to her complaint. The Council failed to contact Mrs X or take any actions on her case for nine months. This caused distress and uncertainty. The Council also delayed responding to Mrs X’s stage one complaint. The Council has agreed to apologise and make a payment to Mrs X.
-
Lincolnshire County Council (25 004 701)
Statement Not upheld Special educational needs 27-Feb-2026
Summary: Miss Y complains the Council failed to ensure education was available for her child after they stopped attending school in October 2024. For the parts of the complaint within our jurisdiction, we find no fault by the Council. This is because the school ensured full-time alternative education was made available on an interim basis while the Council took steps to secure a placement at another school.
-
London Borough of Merton (25 005 122)
Statement Upheld Special educational needs 27-Feb-2026
Summary: Mrs X complains about the Council’s failure to issue and amended Education, Health and Care (EHC) Plan within the legal timeframe. We found the Council to be at fault. This caused Mrs X distress and frustration. To remedy this injustice, the Council has agreed to apologise and make a symbolic payment. We did not investigate Mrs X’s complaint about the content of the draft and final EHC Plans because this was appealable to a tribunal.
-
City of Wolverhampton Council (25 005 622)
Statement Upheld Special educational needs 27-Feb-2026
Summary: Mrs X complains the Council did not deal properly with her son Y’s special educational needs, causing avoidable distress, loss of provision and financial loss. The Council did not complete an Education Health and Care (EHC) Plan annual review properly and Y’s EHC Plan was delayed. Y lost special educational provision. The Council should apologise, make a symbolic payment to Mrs X and make service improvements.
-
Wirral Metropolitan Borough Council (25 005 903)
Statement Upheld Alternative provision 27-Feb-2026
Summary: Mr X complained the Council failed to provide alternative provision for his child, Y, when they were unable to attend school from May 2024. We find the Council at fault for failing to consider whether Y required alternative provision. This caused Mr X frustration and uncertainty. The Council has agreed to apologise and make a symbolic payment.
-
London Borough of Hounslow (25 011 374)
Statement Closed after initial enquiries Councillor conduct and standards 27-Feb-2026
Summary: We will not investigate this complaint about standard committees because the Information Commissioner’s Officer is better placed to consider the issues raised in this complaint and there is not enough evidence of fault to justify investigation.
-
West Northamptonshire Council (25 011 430)
Statement Closed after initial enquiries Other 27-Feb-2026
Summary: We will not investigate this complaint about the Council’s actions in relation to enforcement of possible planning breaches. This is because we are unlikely to find fault with the Council.
-
Leeds City Council (25 012 236)
Statement Upheld Special educational needs 27-Feb-2026
Summary: We will not investigate this complaint about delay in finalising Mrs X’s child’s Education, Health and Care Plan, poor communication and school transport arrangements. We are satisfied with the actions the Council has taken.
-
London Borough of Harrow (25 012 723)
Statement Closed after initial enquiries Other 27-Feb-2026
Summary: We will not investigate Ms X’s complaint about a social worker’s actions. Social Work England are better placed to consider her complaint.