Decision search
Your search has 56921 results
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Wokingham Borough Council (25 005 543)
Statement Upheld Alternative provision 26-Feb-2026
Summary: The Council was at fault for the time it took to issue a final Education, Health and Care Plan after an annual review and for not putting in place suitable education for a child when they were out of school. This meant the child missed out on education they should have received. To remedy the injustice caused the Council agreed to apologise and make a payment to recognise the loss of education.
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Kingston Upon Hull City Council (25 005 636)
Statement Upheld Leisure and culture 26-Feb-2026
Summary: Mrs X and her sports team were caused frustration, distress and uncertainty because of the way the Council maintained a sports pitch and responded to her complaint.
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Cambridgeshire County Council (25 005 862)
Statement Upheld Special educational needs 26-Feb-2026
Summary: There was delay in completing a secondary transfer review for a child with an Education, Health and Care Plan. This delayed the right of appeal. There was also fault in the way requests for personal budgets to support education were handled, which casts doubt on whether the outcome of the requests might have been different. The Council has agreed to apologise, make a symbolic payment to acknowledge the injustice and carry out service improvements.
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Cambridgeshire County Council (25 005 948)
Statement Upheld Special educational needs 26-Feb-2026
Summary: Mrs X complained the Council failed to complete an Education, Health and Care needs assessment for her child within statutory timeframes. We found the Council at fault for significant delays, causing significant distress and frustration for the family. The Council has agreed to apologise and pay a symbolic payment to recognise the injustice caused.
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Cumberland Council (25 005 984)
Statement Upheld Safeguarding 26-Feb-2026
Summary: Mrs X suffered distress and uncertainty because the Council failed to document its safeguarding decisions properly, failed to communicate with her properly and failed to follow up on a referral for a care line pendant. The Council will apologise to Mrs Y, make a payment to her, provide guidance to officers dealing with complaints and carry out a training session for those working in adult social care.
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Lancashire County Council (25 011 610)
Statement Closed after initial enquiries Special educational needs 26-Feb-2026
Summary: We cannot investigate this complaint about the Council’s failure to provide education to a child or the content of an education, health and care plan because the complainant has appealed to a Tribunal and the law says we cannot investigate.
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Lancashire County Council (25 011 688)
Statement Closed after initial enquiries Special educational needs 26-Feb-2026
Summary: We cannot investigate this complaint about the Council’s decision not to amend an education, health and care plan and to name a mainstream school because the complainant has used his right to appeal to the Tribunal.
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Stockport Metropolitan Borough Council (25 012 392)
Statement Closed after initial enquiries Charging 26-Feb-2026
Summary: We will not investigate this complaint about Mrs X’s adult social care charges. This is because there is not enough evidence of fault, in the Council’s actions, to justify investigating.
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Warwickshire County Council (25 012 525)
Statement Closed after initial enquiries Domiciliary care 26-Feb-2026
Summary: Based on current evidence, we will not consider Ms C’s complaint on behalf of her partner, Mr D about Universal Care Services UK Limited. There is not enough evidence that any fault by UCS caused Mr D an injustice to justify our involvement.
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Universal Care Services UK Ltd (25 012 525a)
Statement Closed after initial enquiries Community hospital services 26-Feb-2026
Summary: Based on current evidence, we will not consider Ms C’s complaint on behalf of her partner, Mr D about Universal Care Services UK Limited. There is not enough evidence that any fault by UCS caused Mr D an injustice to justify our involvement.