Decision search
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Wirral Metropolitan Borough Council (25 003 285)
Statement Upheld Special educational needs 07-Nov-2025
Summary: Mrs C complained the Council failed to meet the statutory timeframe for completing an Education, Health and Care needs assessment for her child. We find the Council at fault for a delay in issuing the final Education, Health and Care Plan. This caused Mrs C uncertainty, distress and frustration and delayed her right to appeal. The Council has agreed to make a symbolic payment to Mrs C to remedy the injustice caused.
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London Borough of Enfield (25 003 497)
Statement Upheld Allocations 07-Nov-2025
Summary: We will not investigate this complaint about the Council closing Mr X’s housing register application. The Council agreed to apologise and make a symbolic payment of £300 to Mr X which is an appropriate remedy so an investigation would not be proportionate.
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Cheshire East Council (25 003 887)
Statement Closed after initial enquiries Charging 07-Nov-2025
Summary: We will not investigate Mr X’s complaint that the Council failed to tell him about charges for adult social care. Investigation by us would be unlikely to lead to a finding of fault in the Council’s actions.
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Liverpool City Council (25 005 592)
Statement Closed after initial enquiries Child protection 07-Nov-2025
Summary: We cannot investigate Ms X’s complaint that officers lied about her during care proceedings for her granddaughter because it lies outside our jurisdiction. The law prevents us from investigating complaints about matters that have been considered in court proceedings. We have no discretion to do so.
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Oxford City Council (25 006 470)
Statement Closed after initial enquiries Enforcement 07-Nov-2025
Summary: We will not investigate this complaint about how the Council dealt with a breach of planning control. This is because there is not enough evidence of fault in the Council’s enforcement decision‑making process to justify investigating.
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Nuneaton & Bedworth Borough Council (25 006 619)
Statement Closed after initial enquiries Private housing 07-Nov-2025
Summary: We will not investigate Ms X’s complaint about the quality of works undertaken under a Warmer and Safer Homes grant. There is insufficient evidence of fault to justify an investigation.
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Durham County Council (25 006 810)
Statement Upheld Looked after children 07-Nov-2025
Summary: We will not investigate the Council’s response to Mr X’s complaint about the care provided to him when he was a looked after child. This is because the Council has agreed to review its decision not to investigate his complaint. It would not be proportionate for us to investigate.
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West Northamptonshire Council (24 005 339)
Statement Upheld Private housing 07-Nov-2025
Summary: Mr X complains the Council failed to deal with disrepair issues properly, leading to avoidable distress and financial loss. We found the Council is at fault because it delayed dealing with Mr X’s complaint. Mr X suffered delay. The Council has already offered Mr X £300 which is an appropriate remedy.
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London Borough of Barking & Dagenham (24 011 111)
Statement Upheld Homelessness 07-Nov-2025
Summary: Miss B complained that the Council had failed to provide suitable temporary accommodation for her and her family since August 2024. We found fault with the Council. We have asked it to apologise to Miss B and pay her £2,750.
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Chorley Borough Council (24 013 515)
Statement Not upheld Enforcement 07-Nov-2025
Summary: There was no fault in how the Council investigated a breach of planning control. It considered the relevant issues in reaching its decision to await the outcome of a planning application before taking any further action.