Decision search
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Statement Closed after initial enquiries Council tax 07-Nov-2025
Summary: We will not investigate Ms X’s complaint about the way the Council has handled her mother’s tax. This is because the complaint is late and there are no good reasons to exercise our discretion to investigate them now.
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Isle of Wight Council (25 007 145)
Statement Closed after initial enquiries Child protection 07-Nov-2025
Summary: We will not investigate Miss X complaint about the Council’s decision to have a Child Protection Plan. We are unlikely to find fault which caused its decision. And as the Child Protection Plan has now ended, we are unlikely to achieve a significantly worthwhile outcome.
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Essex County Council (25 007 378)
Statement Upheld Special educational needs 07-Nov-2025
Summary: We will not investigate Mrs X’s complaint about delays in the Education Health and Care Plan process. This is because the Council has agreed to apologise to Mrs X and pay her £100 per month for the delay. We consider this an appropriate remedy and further investigation is therefore unlikely to achieve anything more.
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Westminster City Council (25 007 483)
Statement Closed after initial enquiries Private housing 07-Nov-2025
Summary: We will not investigate this complaint about the Council’s assessment of disrepair in a private rented property under its Housing Act 2004 duties. There is insufficient evidence of any significant fault which would warrant an investigation.
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Manchester City Council (25 007 663)
Statement Closed after initial enquiries Licensing 07-Nov-2025
Summary: We will not investigate Mr X’s complaint about how the Council handled his application for a street trader license. This is because there is not enough evidence of fault.
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London Borough of Southwark (25 009 030)
Statement Closed after initial enquiries Transport 06-Nov-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s decision to refuse her application for a blue badge. This is because there is insufficient evidence of fault by the Council to warrant an investigation.
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Buckinghamshire Council (25 009 053)
Statement Closed after initial enquiries Councillor conduct and standards 06-Nov-2025
Summary: We will not investigate Mr X’s complaint about the Council’s refusal to investigate the behaviour of Parish Councillors. There is not enough evidence of fault to justify an investigation. We cannot investigate the actions of Parish Councils.
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London Borough of Merton (25 009 095)
Statement Closed after initial enquiries Refuse and recycling 06-Nov-2025
Summary: We will not investigate this complaint the Council’s Waste Collection Service wrongly drove on streets with weight restrictions. Further investigation would not lead to a different outcome.
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Westmorland and Furness Council (25 010 295)
Statement Closed after initial enquiries Commercial and contracts 06-Nov-2025
Summary: We will not investigate this complaint about the Council’s involvement with Mr X. This is because most parts of the complaint are late and therefore outside our jurisdiction. Additionally, of the parts that are not late, Mr X has an alternative legal remedy through the courts to resolve his dispute. And because only they can achieve the outcome he is looking for, it would be reasonable to expect him to use that remedy.
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Reading Borough Council (25 009 198)
Statement Closed after initial enquiries Child protection 06-Nov-2025
Summary: We will not investigate this complaint from Mr X about the Council making false claims and interfering with his email account. The complaint was made late, and there is no good reason to consider it now.