Decision search
Your search has 55884 results
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Devon County Council (25 007 763)
Statement Closed after initial enquiries Looked after children 07-Nov-2025
Summary: We cannot investigate this complaint about the Council’s child protection actions. This is because the matters have been the subject of family court proceedings. We will not investigate Mr X’s complaints that the Council withheld information from him and made false accusations. These issues are better dealt with by the Information Commissioner’s Office.
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Tamworth Borough Council (25 007 788)
Statement Closed after initial enquiries Licensing 07-Nov-2025
Summary: We will not investigate this complaint about the Council’s failure to ensure that a neighbouring rented property complies with licensing requirements for waste collection and storage. There is insufficient evidence of fault causing personal injustice which would warrant an investigation.
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Lake District National Park Authority (25 007 989)
Statement Closed after initial enquiries Planning applications 07-Nov-2025
Summary: We will not investigate Mr X’s complaint about how the Council assessed a planning application. This is because there is not enough evidence of fault or enough injustice to warrant an investigation.
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London Borough of Newham (25 008 465)
Statement Closed after initial enquiries Parking and other penalties 07-Nov-2025
Summary: We will not investigate this complaint that Mr Y’s vehicle was towed away without proper notice as it is reasonable to expect the complainant to appeal to the London Tribunals.
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Sefton Metropolitan Borough Council (25 012 312)
Statement Closed after initial enquiries Councillor conduct and standards 07-Nov-2025
Summary: We will not investigate this complaint about how the Council dealt with a complaint about the conduct of a councillor. This is because the complainant has not suffered significant injustice.
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South Derbyshire District Council (25 003 796)
Statement Closed after initial enquiries Planning applications 07-Nov-2025
Summary: We will not investigate Dr Y’s complaint about the Council’s decision to approve planning permission for her neighbour’s extension. There is not enough evidence of fault in the Council’s decision making to justify our involvement.
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London Borough of Ealing (24 016 356)
Statement Upheld Assessment and care plan 07-Nov-2025
Summary: The Council was at fault for the delay in assessing Ms X’s needs, producing a support plan and in arranging an Occupational Therapy assessment. This caused Ms X frustration and uncertainty and meant she was without support to meet her needs. The Council has agreed to apologise, complete Ms X’s support plan and make a payment to Ms X to acknowledge the injustice caused. It will also issue guidance to officers.
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Statement Upheld Direct payments 07-Nov-2025
Summary: Mrs D complained about the Council’s decision to request repayment of direct payments paid on behalf of her son, Mr X. We found the Council was at fault because it took over a year to raise concerns about how direct payments were spent and issue an invoice. This delay led to avoidable, unauthorised spending and caused distress and uncertainty. To remedy this injustice, the Council has agreed to apologise and reduce the invoice. It will also take action to ensure direct payments are properly monitored in future.
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Statement Upheld Planning applications 07-Nov-2025
Summary: The Council was at fault for not identifying an error on Mrs X’s neighbour’s planning application and for repeating the error in a planning condition it imposed. Mrs X suffered overlooking and loss of privacy when her neighbour failed to comply with the planning condition. The Council agreed to apologise, contact Mrs X’s neighbour to confirm when they have complied with the condition, and check the work to ensure it satisfactorily protects Mrs X’s amenity.
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Manchester City Council (24 021 183)
Statement Upheld Special educational needs 07-Nov-2025
Summary: Mrs X complained the Council did not provide her child, Y, with alternative provision when he stopped attending school and failed to provide him with the provision in his Education, Health and Care Plan. Mrs X also complained about the Council’s delays with holding an early annual review and issuing his final Plan. There were faults by the Council which caused injustice to Y and Mrs X. The Council will take action to remedy the injustice caused.