Decision search
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Barnsley Metropolitan Borough Council (24 021 879)
Statement Closed after initial enquiries Special educational needs 07-Nov-2025
Summary: Miss X complained the Council did not secure the special educational provision named in her child Y’s Education, Health and Care Plan, and had poor communication when she raised concerns. She said this caused Y to miss education and caused significant uncertainty and frustration. We have ended our investigation because Miss X appealed to the Tribunal about matters connected to her complaint, and it is therefore out of our jurisdiction.
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Birmingham City Council (25 000 375)
Statement Upheld Charging 07-Nov-2025
Summary: Mrs X complained about the Council’s delay in sending information about her father’s contribution to his care fees. She also complained about the Council’s delay in completing a new care assessment for her father after she raised concerns about the care he was receiving. We find the Council was at fault for its delays in completing the financial assessment and for its failure to send the financial assessment to Mrs X’s email address. It was also at fault for its delay in assigning a social worker to complete a new care assessment. These faults have caused Mrs X distress and upset. The Council has agreed to apologise to Mrs X, make a payment to her, agree a payment plan for the outstanding care fees and a implement a service improvement.
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Wigan Metropolitan Borough Council (25 000 734)
Statement Closed after initial enquiries Other 07-Nov-2025
Summary: We will not investigate this complaint about the Council’s regeneration of a town centre. There is no worthwhile outcome achievable from us investigating.
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Derbyshire County Council (24 022 194)
Statement Not upheld Disabled facilities grants 07-Nov-2025
Summary: Miss X complained about significant delays in extending her property under a Disabled Facilities Grant (DFG). Miss X initially asked for a DFG in 2020 but five years later the works are still not complete. We found there is no evidence of fault in the Council’s assessment of Miss X’s children’s needs or in its recommendation for a two bedroom extension.
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Devon County Council (24 022 321)
Statement Upheld Alternative provision 07-Nov-2025
Summary: Mrs X complained the Council failed to provide suitable alternative provision for her son, Y. She also complained the Council failed to issue Y’s Education, Health and Care (EHC) Plan within statutory timescales. Mrs X said Y missed education. She said the delays and missed provision frustrated her and impacted her financially. There was fault in the way the Council did not provide Y with suitable alternative provision and delayed issuing his final EHC Plan. This frustrated Mrs X, frustrated her appeal right to the Tribunal and Y missed education. The Council agreed to apologise and make a financial payment.
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Portsmouth City Council (24 022 580)
Statement Upheld Special educational needs 07-Nov-2025
Summary: Mr X complained the Council delayed arranging alternative provision and support for his child, Y, when they could not attend school. He said this caused Y to miss out on a suitable education. We found the Council at fault for not providing a suitable education for Y and for delaying their Education, Health and Care needs assessment which caused injustice to Y and their family. The Council has agreed to apologise and make a payment to Mr X. The Council has also agreed to make changes to improve its service.
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West Northamptonshire Council (24 022 853)
Statement Upheld Special educational needs 07-Nov-2025
Summary: Mrs X complained the Council failed to complete her son’s Education, Health and Care Needs Assessment and comply with the Tribunal’s order within the statutory timeframe. She also complained the Council communicated poorly with her. We found fault by the Council on all the matters we investigated. The Council agreed to apologise and make a payment to Mrs X and Y to remedy the injustice caused to them.
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Maidstone Borough Council (24 022 942)
Statement Upheld Private housing 07-Nov-2025
Summary: We found fault by the Council on Mr Y’s complaint about it failing to take prompt action against the owner of the building his rented flat was in which suffered serious damp and mould from leaks. It failed to carry out an assessment under the Housing Health and Safety Rating System, and issue an Improvement Notice, sooner than it could have done. There was other delay. It failed to keep him properly informed about its enforcement investigation. The Council agreed to send a written apology, pay £250 for the injustice caused, remind relevant officers dealing with this type of case to keep reviewing whether a Housing Health and Safety Rating assessment is needed and to keep tenants updated at key stages. It will review the need for issuing officers with guidance and remind officers of the need to take formal action when the assessment identifies a category 1 hazard. It also agreed to identify why delays happened and review when officers should advise tenants of options when such a hazard is found.
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London Borough of Havering (24 023 368)
Statement Upheld Parking and other penalties 07-Nov-2025
Summary: There were some faults in the Council’s consideration of Mrs P’s application for a dropped kerb. It did not keep a record of a visit. And it advised her to seek a review via a complaint, which the complaints team refused to consider. This will have caused Mrs P some frustration. The Council has agreed to apologise and make some service improvements. But it is unlikely that, if the Council had acted without fault, it would have come to a different decision.
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Bristol City Council (25 003 034)
Statement Upheld Allocations 07-Nov-2025
Summary: We will not investigate this complaint about how the Council considered Ms X’s housing application. This is because the Council has offered a proportionate remedy.