Decision search
Your search has 58551 results
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Kirklees Metropolitan Borough Council (25 024 490)
Statement Closed after initial enquiries Other 21-Jun-2026
Summary: We will not investigate Mrs X’s complaint about the Council breaching her personal data. Further investigation by us would not lead to a different outcome and the Information Commissioner’s Office is better placed to consider it.
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London Borough of Bromley (25 024 536)
Statement Closed after initial enquiries Council tax 21-Jun-2026
Summary: We will not investigate this complaint about the Council’s pursuit of Mr X for unpaid council tax which has now been withdrawn. This is because the residual injustice is insufficient to warrant an investigation by us.
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Surrey County Council (25 024 758)
Statement Closed after initial enquiries Adoption 21-Jun-2026
Summary:Miss X complains that the Council failed to inform her about the breakdown of her child’s adoptive placement. She says the Council said she could not be located at the time during the subsequent court proceedings. She also complains about the conduct of social workers. Miss X wants the Council to apologise for not informing her and to provide details about care proceedings for her child since the adoption broke down.
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Brighton & Hove City Council (25 025 185)
Statement Upheld Council tax 21-Jun-2026
Summary: We will not investigate this complaint about a council tax matter. This is because the Council has agreed an appropriate remedy for the injustice identified.
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Statement Closed after initial enquiries Refuse and recycling 21-Jun-2026
Summary: We will not investigate Mr X’s complaint that the Council’s bulky waste collection service failed to collect two items because the claimed injustice is not significant enough to warrant an investigation by the Ombudsman.
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Epping Forest District Council (25 025 898)
Statement Closed after initial enquiries Council tax 21-Jun-2026
Summary: We will not investigate Miss X’s complaint about a single person council tax discount, or a civil penalty charge added to her council tax account. It would have been reasonable to expect her to have appealed to the Valuation Tribunal about these issues.
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Cheltenham Borough Council (25 025 918)
Statement Closed after initial enquiries Council tax support 21-Jun-2026
Summary: We will not investigate this complaint about the Council’s handling of Ms X’s council tax support and discretionary hardship claim. This is because there is not enough evidence of fault to justify investigation. And it was reasonable to expect her to appeal to a tribunal.
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Cheshire East Council (25 025 948)
Statement Closed after initial enquiries Refuse and recycling 21-Jun-2026
Summary: We will not investigate Mr X’s complaint about the Council’s decision he will need to pay for a replacement bin. This is because there is insufficient evidence of fault by the Council to warrant an investigation.
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London Borough of Harrow (24 019 796)
Statement Closed after initial enquiries Private housing 21-Jun-2026
Summary: We will not investigate this complaint about damage to Ms X’s property, and the way the Council considered her complaint about the matter. There is not enough evidence of fault to justify an investigation, and we cannot achieve the outcome Ms X wants.
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Lancashire County Council (24 022 487)
Statement Upheld Other 21-Jun-2026
Summary: Lancashire County Council acted with fault when it contributed to the unnecessary delay discharging Mrs Y from Section 3 of the Mental Health Act. The delay most likely impacted Mrs Y’s mental well-being and caused her son, Mr X significant distress. The Council should apologise to Mrs Y and Mr X, make a symbolic payment to them, and improve its services to avoid similar fault reoccurring.