Decision search
Your search has 58551 results
-
NHS Lancashire and South Cumbria ICB (24 022 487a)
Statement Not upheld Mental health services 21-Jun-2026
Summary: Lancashire County Council acted with fault when it contributed to the unnecessary delay discharging Mrs Y from Section 3 of the Mental Health Act. The delay most likely impacted Mrs Y’s mental well-being and caused her son, Mr X significant distress. The Council should apologise to Mrs Y and Mr X, make a symbolic payment to them, and improve its services to avoid similar fault reoccurring.
-
Lancashire and South Cumbria NHS Foundation Trust (24 022 487b)
Statement Not upheld Mental health services 21-Jun-2026
Summary: Lancashire County Council acted with fault when it contributed to the unnecessary delay discharging Mrs Y from Section 3 of the Mental Health Act. The delay most likely impacted Mrs Y’s mental well-being and caused her son, Mr X significant distress. The Council should apologise to Mrs Y and Mr X, make a symbolic payment to them, and improve its services to avoid similar fault reoccurring.
-
Royal Borough of Kensington & Chelsea (24 022 681)
Statement Upheld Allocations 21-Jun-2026
Summary: Mr D complains the Council failed to deal with his homelessness and housing register applications. I have found extensive fault by the Council. It failed to process Mr D’s homelessness application and issue a decision. It also failed to activate Mr D’s housing register account for over two years. The Council has agreed to take action to activate the housing register account, meet with Mr D to discuss his case and pay him redress for distress.
-
London Borough of Waltham Forest (25 002 097)
Statement Closed after initial enquiries Allocations 21-Jun-2026
Summary: We will not investigate Ms X’s complaint about the Council’s handling of her housing register application. This is because there is insufficient evidence of fault causing sufficient injustice to justify our involvement.
-
Hart District Council (25 003 805)
Statement Closed after initial enquiries Other 21-Jun-2026
Summary: We will not investigate this complaint about how the Council handled a business rates account. This is because further investigation would not lead to a different outcome.
-
Birmingham City Council (25 007 124)
Statement Upheld Special educational needs 21-Jun-2026
Summary: The Council was at fault for the delay in providing Miss X’s child, Y, with alternative educational provision and its failure to provide Y with the specialist provision in their EHC Plan. It was also at fault for the delay in carrying out an annual review of Y’s EHC Plan and for the delay in carrying out an Occupational Therapy assessment for Y. The Council has agreed to apologise and make a payment to acknowledge the injustice caused.
-
London Borough of Croydon (25 007 422)
Statement Upheld Homelessness 21-Jun-2026
Summary: Ms Y complained about the Council’s handling of her homelessness application. We have found fault, causing injustice, by the Council in: failing to deal with her application in a timely way; follow correct processes and lack of communication about her application; and its complaint handling failures. The Council has agreed to remedy this injustice by apologising, making a payment to recognise the upset caused and a service improvement.
-
London Borough of Lambeth (25 007 948)
Statement Upheld Homelessness 21-Jun-2026
Summary: We have found fault with the Council for failing to carry out the necessary enquiries when Mr X presented as homeless, and for failing to issue a reviewable decision. This fault and further delays caused the family to remain in unsuitable, overcrowded accommodation for longer than necessary. The Council has agreed to apologise to Mr X, make a symbolic payment and back date his priority date.
-
Gloucester City Council (26 006 945)
Statement Closed after initial enquiries Refuse and recycling 21-Jun-2026
Summary: We cannot investigate this complaint about the Council’s refuse and recycling policies because this issue affects all or most residents in the Council’s area.
-
Statement Closed after initial enquiries Highway repair and maintenance 21-Jun-2026
Summary: We will not investigate Mr B’s complaint that his car was damaged when Council workers were cutting vegetation. This is because it is reasonable for Mr B to pursue his compensation claim at court.