Decision search
Your search has 58551 results
-
London Borough of Haringey (25 014 801)
Statement Upheld Looked after children 18-Jun-2026
Summary: Ms X complained about how the Council handled her housing situation when she became homeless and its failure to complete the recommendation made during the stage 3 of the statutory complaints procedure. There was fault by the Council for its delays with completing the statutory complaints procedure and its failure to complete the recommendation made by the review panel at stage 3. This caused injustice to Ms X. The Council will take action to remedy the injustice caused.
-
London Borough of Tower Hamlets (25 014 908)
Statement Upheld Council tax 18-Jun-2026
Summary: Miss X complains the Council have sent her backdated council tax bills for a period the Council had miscalculated as not being owed. Miss X says the matter has caused her distress and financial hardship. We have found fault in the Councils actions for incorrectly closing Miss X’s account and for delayed complaints handling. The Council has agreed to write to Miss X to apologise, pay her a symbolic payment and agree an affordable repayment agreement and complete a service improvement.
-
Leicester City Council (25 020 873)
Statement Closed after initial enquiries Commercial and contracts 18-Jun-2026
Summary: We will not investigate this complaint about the Council not repairing heating in a commercial property. It is reasonable for Mr X to take the Council to court.
-
Gateshead Metropolitan Borough Council (25 021 066)
Statement Upheld Councillor conduct and standards 18-Jun-2026
Summary: We will not investigate this complaint about how the Council responded to his complaint. This is because the Council has agreed to provide a proportionate remedy.
-
Nottinghamshire County Council (25 021 080)
Statement Closed after initial enquiries School transport 18-Jun-2026
Summary: We will not investigate this complaint about school transport. This is because we are unlikely to find fault with the Council.
-
London Borough of Croydon (25 021 943)
Statement Closed after initial enquiries Noise 18-Jun-2026
Summary: We will not investigate this complaint about noise because there is insufficient evidence of fault in the Council’s actions to justify our involvement.
-
Statement Closed after initial enquiries Drainage 18-Jun-2026
Summary: We will not investigate Mrs X’s complaint about the Council’s investigation into flooding risks posed by a culvert. There is not enough evidence of a significant personal injustice to Mrs X and no worthwhile outcome by us investigating.
-
Plymouth City Council (25 022 109)
Statement Closed after initial enquiries Charging 18-Jun-2026
Summary: We will not investigate this complaint about the charges the Council has applied for Mr X’s care. This is because there is not enough evidence the Council is at fault to warrant an investigation.
-
West Sussex County Council (25 022 553)
Statement Closed after initial enquiries Child protection 18-Jun-2026
Summary: We will not investigate this complaint about the Council’s response to the complainant’s enquiries about a safeguarding matter and its decision not to accept a complaint about that response. Any injustice caused to the complainant by the Council’s actions is not so significant as to warrant our intervention.
-
Babergh District Council (25 022 558)
Statement Closed after initial enquiries Planning applications 18-Jun-2026
Summary: We will not investigate this complaint about the Council’s failure to provide information to the Valuation Office Agency. We consider further investigation will not lead to a worthwhile outcome. Also, Ms X’s complaints about the Council’s failure to act on complaint about planning, licensing and environmental health issues are made too late. We have seen no reason why Ms X could not have contacted us much sooner on these points.