Decision search
Your search has 58551 results
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Solihull Metropolitan Borough Council (26 001 717)
Statement Closed after initial enquiries Enforcement 24-Jun-2026
Summary: We will not investigate the Council’s responses to Mr X’s concerns alleging breaches of planning control at an industrial estate. This is because most of the complaint is caught by the time bar on our remit and there are no good reasons for the delay. Further, the most recent complaint is premature, and it is too early for us to intervene.
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Gloucestershire County Council (26 007 429)
Statement Closed after initial enquiries Parking and other penalties 24-Jun-2026
Summary: We cannot investigate this complaint about the enforcement of a penalty charge notice as Mr X asked the court to consider his case and we no longer have any remit over it.
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Luton Borough Council (25 008 696)
Statement Upheld Fostering 23-Jun-2026
Summary: The Council was at fault for failing to carry out a risk assessment after Mrs X raised safeguarding concerns about transporting her foster children. However, this did not cause Mrs X a significant injustice. The Council was not at fault for failing to listen to the voice of the children as there are records to show it did this. The Council also provided appropriate support to assist with the family’s needs, so it was not at fault.
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Hertfordshire County Council (25 011 086)
Statement Upheld Special educational needs 23-Jun-2026
Summary: The Council was not at fault for not securing a suitable alternative education for Miss X’s child, Y, before June 2025. The Council was at fault for delaying issuing Y’s Education Health and Care Plan for around 10 weeks after a Tribunal order and for failing to secure the provision in Y’s Plan between April 2025 and July 2025. This caused Miss X frustration and uncertainty, and meant Y did not receive the SEN provision in the Plan for one term. The Council has agreed to apologise and make a payment to Miss X.
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Walsall Metropolitan Borough Council (25 011 939)
Statement Upheld Fostering 23-Jun-2026
Summary: Mrs X complained the Council failed to properly advise her about the needs and behaviours of two children placed with her as a foster carer and has refused her request for enhanced payments for the period of the placement. We found the Council’s failure to inform Mrs X of recent concerns about the children’s needs and behaviours, and the delays and poor communication regarding the request for enhanced fees are fault. These faults caused Mrs X unnecessary distress and uncertainty. The Council will apologise and make a symbolic payment to Mrs X, and will carry out a retrospective review of the request for enhanced payments.
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London Borough of Lambeth (25 011 965)
Statement Closed after initial enquiries Transport 23-Jun-2026
Summary: We will not investigate this complaint about how the Council handled a freedom pass application. This is because there is not enough evidence of fault to warrant our involvement.
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Bristol City Council (25 013 972)
Statement Upheld Special educational needs 23-Jun-2026
Summary: We have found the Council at fault for failing to issue Mrs X’s child’s Education, Health and Care Plan within the statutory timescales. This caused the family avoidable distress, uncertainty and frustration. The Council has agreed to apologise and make Mrs X a symbolic payment.
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Hampshire County Council (25 014 961)
Statement Upheld Fostering 23-Jun-2026
Summary: We will not investigate this complaint about the Council asking Ms X to repay money which was sent to her in error. This is because the Council has accepted its error and apologised to Ms X during its own complaint process.
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Bolton Metropolitan Borough Council (25 015 114)
Statement Not upheld Other 23-Jun-2026
Summary: Ms X complained on behalf of Mrs Y that the Council delayed providing Mrs Y with the correct size toilet after an Occupational Therapy assessment. She also said the Council communicated poorly and its contractors were rude. I have ended this investigation because there is insufficient evidence of fault or of significant injustice to Mrs Y. Further there is no worthwhile outcome achievable through investigation.
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Statement Upheld Planning applications 23-Jun-2026
Summary: The Council was at fault for deciding that Mrs X’s neighbour did not need prior approval for an agricultural building without considering its planning enforcement investigation about that building. However, this did not cause Mrs X an injustice because the Council’s planning enforcement investigation about the building is ongoing.