Decision search
Your search has 58551 results
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London Borough of Hackney (25 003 664)
Statement Closed after initial enquiries Other 24-Jun-2026
Summary: We will not investigate X’s complaint about the conduct of their social worker and the Council not funding decluttering services for their home. That is because there is no worthwhile outcome achievable by our investigation.
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Halton Borough Council (25 004 093)
Statement Closed after initial enquiries Child protection 24-Jun-2026
Summary: Mr X complains the Council has not dealt properly with Children’s Services, resulting in avoidable distress. The Ombudsman will not investigate this complaint.
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Devon County Council (25 006 565)
Statement Upheld Special educational needs 24-Jun-2026
Summary: The Council failed to provide Miss X’s daughter, K, with suitable education when she was out of school and delayed issuing her final Education, Health and Care (EHC) Plan. These failings resulted in K missing education and caused Miss X uncertainty and distress. The Council has agreed to apologise and make payments to remedy their injustice. It has also agreed to make service improvements.
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London Borough of Croydon (25 006 602)
Statement Upheld Direct payments 24-Jun-2026
Summary: The Council was at fault in how it considered what funds Mrs W should have to pay for her social care support. It was also at fault in how it reviewed Mrs W’s needs. The fault caused Mrs W’s representative, Miss X avoidable frustration and meant Mrs W went without support she should have had. The Council will apologise to Miss X, make symbolic payments and make service improvements to prevent fault in future.
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Walsall Metropolitan Borough Council (25 007 571)
Statement Upheld Alternative provision 24-Jun-2026
Summary: Ms X complains there were failings in the way the Council dealt with the Education Health and Care Plan for Miss Y’s son, delayed making and paying a personal education budget and ensuring Miss Y’s son received the educational provision specified in his Education Health and Care Plan. We have found no evidence of fault in the way the Council considered these matters. We found fault as the Council delayed carrying out the annual review of the Education Health and Care Plan. But this fault did not cause Miss Y an injustice, so we have completed our investigation.
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Bath and North East Somerset Council (25 009 296)
Statement Upheld Direct payments 24-Jun-2026
Summary: There was fault by the Council which failed to take reasonable steps to reach agreement before revising Mr Y’s care and support plan and failed to give reasons for a decision not to fund Shared Lives. This caused avoidable frustration and uncertainty. The Council has agreed to apologise, make symbolic payments to Mr Y and his relative Ms X and carry out a further review. It will also remind officers the Council has the legal power to fund activity costs.
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London Borough of Haringey (25 010 335)
Statement Upheld Other 24-Jun-2026
Summary: The Council was at fault for its failure to consider if light disturbance into Mr X’s home was a statutory nuisance. Mr X said the light led to significant sleep disturbance. Poor complaint handling by the Council also caused him frustration. The Council has agreed to apologise to Mr X and make a payment to remedy the injustice to him. The Council should also arrange to investigate if the light disturbance is a statutory nuisance.
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Sefton Metropolitan Borough Council (25 010 794)
Statement Closed after initial enquiries Special educational needs 24-Jun-2026
Summary: We cannot investigate Miss X’s complaint that the Council failed to provide education for her child. This is because Miss X has used her right of appeal to the Tribunal and the law says we cannot investigate these matters.
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Derby City Council (25 010 921)
Statement Not upheld Direct payments 24-Jun-2026
Summary: Miss X complains on behalf of Mr Y that the Council did not deal properly with his adult social care, causing avoidable distress and loss of care. The Council is not at fault.
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London Borough of Brent (25 012 306)
Statement Upheld Allocations 24-Jun-2026
Summary: Mr X complained about the Council’s delay in carrying out a statutory overcrowding assessment of his property. He also complained of poor communication. The Council was at fault for delays in completing a statutory overcrowding assessment of Mr X’s property, for failing to issue a formal outcome of its assessment, and for poor communication. This fault caused Mr X distress and uncertainty. However, the Council has already provided suitable remedies to address this injustice.