Decision search
Your search has 58551 results
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Sheffield City Council (25 030 005)
Statement Closed after initial enquiries Highway repair and maintenance 25-Jun-2026
Summary: We will not investigate Dr X’s complaint that his property has been damaged by a Council-owned tree. This is because it is reasonable for Dr X to put in a compensation claim, and if needed, take the Council to court.
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Guildford Borough Council (26 003 305)
Statement Closed after initial enquiries Council house sales and leaseholders 25-Jun-2026
Summary: We will not investigate this complaint about delays in a right to buy sale as there is a statutory delay procedure Mr X could have used to address this. We will not investigate the Council’s final valuation of the property as this was a matter for the District Valuer.
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East Riding of Yorkshire Council (26 003 663)
Statement Closed after initial enquiries Council house sales and leaseholders 25-Jun-2026
Summary: We will not investigate this complaint about a delayed right to buy sale. This is because there is a statutory delay procedure open to Miss X and ultimately Miss X can ask the court to make a ruling on her case.
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Whitley Bay High School (26 004 790)
Statement Closed after initial enquiries School admissions 25-Jun-2026
Summary: We will not investigate Ms X’s complaint about the School’s admissions appeal panel refusing her appeal. It is unlikely we would find fault which caused Ms X to lose out on a school place.
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London Borough of Waltham Forest (26 007 034)
Statement Closed after initial enquiries Other 25-Jun-2026
Summary: We will not investigate this complaint about how the Council dealt with Mr X’s requests for information. The Information Commissioner is better placed to consider and decide complaints about data protection.
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Rotherham Metropolitan Borough Council (26 007 482)
Statement Closed after initial enquiries Other 25-Jun-2026
Summary: We will not investigate this complaint about how the Council dealt with Mrs X’s requests for information. The Information Commissioner is better placed to consider and decide complaints about data protection.
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Shropshire Council (25 021 999)
Statement Closed after initial enquiries Planning applications 25-Jun-2026
Summary: We will not investigate this complaint about poor communication and planning advice. This is because part of the complaint has already been considered by the Planning Inspectorate, and there is insufficient evidence of injustice or insufficient evidence of fault to investigate the other parts of the complaint, or further investigation would not lead to a different outcome.
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Savannah Care Limited (24 022 565)
Statement Not upheld Domiciliary care 24-Jun-2026
Summary: Mrs X complains the care provider failed to communicate with her or acknowledge complaints. Mrs X says this caused her distress. We will discontinue the investigation. The care provider has not responded to any of our attempts to contact it. We have exhausted our powers to obtain information to enable us to progress the investigation.
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London Borough of Bromley (24 023 431)
Statement Upheld Special educational needs 24-Jun-2026
Summary: Miss X complained the Council has not provided any Education, Health and Care (EHC) Plan provision for her son, Mr Y, since late 2023 and not reviewed the plan in this time. She also complained about poor communication and said the Council did not respond to her complaint. Miss X said this distressed her and Mr Y missed education and EHC Plan provision. The Council was at fault It did not ensure Mr Y received the provision in his EHC Plan. The Council did not communicate effectively and complaint handling was poor. This frustrated and distressed Miss X and Mr Y missed EHC Plan provision. The Council will apologise, make a financial payment and provide guidance to its staff.
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London Borough of Lewisham (25 002 828)
Statement Closed after initial enquiries Council house sales and leaseholders 24-Jun-2026
Summary: We will not investigate this complaint about the Council refusing to allow Mr Z to share the right to buy a property with Mrs Y and Mr X. It is reasonable to expect Mrs Y and Mr Z to have gone to court to dispute the Council’s decision.