What do complaints teach us about end of life care?

See our latest report on the lessons that can be learnt from our complaints about end of life care given in care homes and in the home.

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  • Northumberland County Council (25 021 991)

    Statement Closed after initial enquiries School transport 23-Jun-2026

    Summary: We will not investigate this complaint about school transport. This because we are unlikely to find fault with the Council and further investigation would not lead to a different outcome.

  • Cheshire East Council (25 022 053)

    Statement Closed after initial enquiries Planning applications 23-Jun-2026

    Summary: We will not investigate this complaint about the Council failing to consider the requirements of the Hedgerow Regulations 1997 when determining a planning application, and its handling of the subsequent complaint. There is insufficient evidence to conclude the complainant has been caused a significant personal injustice as a direct result of the Council’s actions.

  • Breckland District Council (25 022 172)

    Statement Closed after initial enquiries Commercial and contracts 23-Jun-2026

    Summary: We will not investigate this complaint about the Council’s handling of an application for a commercial lease. This is because there is not enough evidence of fault to justify investigating further.

  • Surrey County Council (25 022 279)

    Statement Upheld Special educational needs 23-Jun-2026

    Summary: We have upheld Miss X’s complaint because the Council did not give clear reasons for its refusal to consider matters while a Tribunal was ongoing. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused to Miss X.

  • London Borough of Bexley (25 022 390)

    Statement Closed after initial enquiries Special educational needs 23-Jun-2026

    Summary: We cannot investigate this complaint about how the Council handled the Education, Health and Care Plan process and the provision it provided. This is because Mrs X’s appeal to the Tribunal places the complaint outside of our jurisdiction.

  • Central Bedfordshire Council (25 022 930)

    Statement Closed after initial enquiries Highway repair and maintenance 23-Jun-2026

    Summary: We will not investigate Mr X’s complaint about the Council’s decision to restrict his contact in August 2025 and that it deliberately withheld relevant information from him related to an unadopted highway. There is insufficient evidence of fault and any injustice is not significant enough to warrant our involvement.

  • London Borough of Tower Hamlets (25 026 016)

    Statement Closed after initial enquiries Housing benefit and council tax benefit 23-Jun-2026

    Summary: We will not investigate this complaint about a housing benefit overpayment. Part of the complaint is late and there is insufficient evidence of fault or remaining injustice to warrant investigation of the Council’s more recent actions.

  • Nottingham City Council (25 026 505)

    Statement Closed after initial enquiries Council tax support 23-Jun-2026

    Summary: We will not investigate this complaint about council tax support. The complaint is late, and there is no good reason for this.

  • Essex County Council (25 027 106)

    Statement Upheld Special educational needs 23-Jun-2026

    Summary: We will not investigate Mrs X’s complaint about delays in the Education Health and Care Plan process. This is because the Council has agreed to apologise to Mrs X and pay her £100 per month for the delay. We consider this an appropriate remedy and further investigation is therefore unlikely to achieve anything more.

  • Essex County Council (25 029 377)

    Statement Closed after initial enquiries Highway repair and maintenance 23-Jun-2026

    Summary: We will not investigate Mr X’s complaint about the Council’s maintenance of a local road. This is because it is reasonable to expect Mr X to go to court, and the court is better placed to consider the matter.

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