Decision search
Your search has 58551 results
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Gravesham Borough Council (25 029 728)
Statement Closed after initial enquiries Council house sales and leaseholders 23-Jun-2026
Summary: We will not investigate this complaint about a delayed right to buy sale as it is reasonable to expect Miss X to have used the delay procedure provided in law to address this.
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Surrey County Council (25 029 741)
Statement Closed after initial enquiries Highway repair and maintenance 23-Jun-2026
Summary: We will not investigate this complaint about the Council’s maintenance of the highway. This is because the complainant has an alternative legal remedy through the courts, to resolve their complaint. And because the courts can decide on this matter and, unlike the Ombudsman, order the Council to do the required work, it is reasonable to expect the complainant to use this remedy.
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Hampshire County Council (25 029 988)
Statement Closed after initial enquiries Highway repair and maintenance 23-Jun-2026
Summary: We will not investigate this complaint about a claim for damage to the complainant’s motor vehicle. This is because the complainant has an alternative legal remedy, to pursue a claim of negligence through the courts. And given only the courts can decide whether the Council was negligent and we cannot decide this, it is reasonable to expect them to use their legal remedy.
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London Borough of Brent (25 030 677)
Statement Upheld Housing benefit and council tax benefit 23-Jun-2026
Summary: Miss X complained about the way the Council dealt with her housing benefit. We found fault in the lack of a joined up approach between departments but consider the actions already taken by the Council with the addition of an apology and symbolic payment provide a suitable remedy.
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London Borough of Southwark (25 031 658)
Statement Closed after initial enquiries Council tax 23-Jun-2026
Summary: We will not investigate this complaint about Council tax liability and premium because there was a right of appeal to a valuation tribunal.
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London Borough of Haringey (25 031 737)
Statement Closed after initial enquiries Council tax 23-Jun-2026
Summary: We will not investigate this complaint about Council tax liability because there is a right of appeal to a valuation tribunal.
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Suffolk County Council (25 031 771)
Statement Closed after initial enquiries Disabled children 23-Jun-2026
Summary: We will not investigate Miss X’s complaint that the Council offered and then retracted to pay for a sensory Occupational Therapy assessment of her child, Y. This is because there is insufficient evidence of fault to warrant our involvement.
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Norfolk County Council (26 002 404)
Statement Closed after initial enquiries Street furniture and lighting 23-Jun-2026
Summary: We will not investigate Mrs X’s complaint about the Council’s decision not to relocate the bollards which are currently situated outside her business. This is because there is insufficient evidence of fault by the Council.
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London Borough of Harrow (26 004 795)
Statement Closed after initial enquiries Parking and other penalties 23-Jun-2026
Summary: We will not investigate this complaint about two Penalty Charge Notices because it is reasonable to expect Mr Y to go to the Traffic Enforcement Centre and the London Tribunals about the matter.
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Sefton Metropolitan Borough Council (26 005 564)
Statement Closed after initial enquiries Other 23-Jun-2026
Summary: We cannot investigate this complaint about information the Council provided during court proceedings. This is because the law prevents us from investigating complaints about what happens in court.