What do complaints teach us about end of life care?

See our latest report on the lessons that can be learnt from our complaints about end of life care given in care homes and in the home.

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  • Suffolk County Council (25 020 425)

    Statement Closed after initial enquiries Transition from childrens services 24-Jun-2026

    Summary: We will not investigate this complaint about the Council’s failure to progress a Care Act assessment. This is because any injustice is not significant enough.

  • Thanet District Council (25 021 927)

    Statement Closed after initial enquiries Planning applications 24-Jun-2026

    Summary: We will not investigate this complaint about the Council’s decision to approve a planning application for flats with no parking provision. Any injustice is not directly linked to the Council’s actions.

  • London Borough of Waltham Forest (25 022 274)

    Statement Closed after initial enquiries Special educational needs 24-Jun-2026

    Summary: We cannot investigate this complaint about the Council’s handling of a child’s Education, Health and Care plan. This is because the complainant has used her right to appeal to the First-tier Tribunal (Special Educational Needs and Disability) and the Courts have decided that the Ombudsman cannot intervene where the right to appeal has been used. We will not investigate part of the complaint because it is late and there are no good reasons to investigate it now.

  • London Borough of Croydon (25 022 489)

    Statement Closed after initial enquiries Antisocial behaviour 24-Jun-2026

    Summary: We will not investigate this complaint about a statutory noise complaint. This is because there is insufficient evidence of fault. Additionally, it was reasonable to expect Miss Y to have asked the Council for a review of her complaint.

  • Sandwell Metropolitan Borough Council (25 022 584)

    Statement Closed after initial enquiries Other 24-Jun-2026

    Summary: We will not investigate this complaint about how the Council responded to concerns about overflowing waste. We are unlikely to find fault with the Council.

  • Manchester City Council (25 022 767)

    Statement Closed after initial enquiries School transport 24-Jun-2026

    Summary: We will not investigate this complaint about the Council’s failure to make school transport provision for the complainant’s children. Investigation would not lead to a different outcome and is not therefore warranted.

  • RA Care Services Limited (25 022 856)

    Statement Closed after initial enquiries Other 24-Jun-2026

    Summary: We cannot investigate this complaint about antisocial behaviour arising from a supported living placement run by the care provider. This is because it is not about the provision of personal care related support.

  • Leeds City Council (25 022 984)

    Statement Upheld Special educational needs 24-Jun-2026

    Summary: We have upheld this complaint about the Council’s failure to complete an Education, Health and Care Needs Assessment for Miss X’s child within the statutory timescale. The Council has agreed to provide a proportionate remedy, and this removes the need for us to investigate.

  • London Borough of Lambeth (25 023 018)

    Statement Closed after initial enquiries Managing council tenancies 24-Jun-2026

    Summary: We will not investigate Mr X’s complaint about the loss of his Right to Buy as the complaint is late and there are no good reasons to consider it now. Mr X’s complaints about repairs and his tenancy fall outside our remit.

  • Bristol City Council (25 023 231)

    Statement Closed after initial enquiries Council tax 24-Jun-2026

    Summary: We will not investigate this complaint about council tax administration as it is made late, and there are not good reasons to investigate now.

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