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SearchResult - Local Government and Social Care Ombudsman

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Your search has 52508 results

  • Surrey County Council (24 011 942)

    Statement Upheld Assessment and care plan 05-Jun-2025

    Summary: Mr X complained about the way the Council dealt with Mr Y’s care and support needs. The Council was at fault for delaying in completing a safeguarding enquiry, best interest process and needs review and for inconsistent communication. This caused Mr Y and his representatives distress and uncertainty. The Council should apologise and provide an action plan on how it will complete the best interest process.

  • London Borough of Sutton (24 012 627)

    Statement Upheld Homelessness 05-Jun-2025

    Summary: Miss X complained that the Council told her it would no longer store her belongings it had looked after since 2022, and threatened to dispose of them if she did not move them at a significant cost to her of £1,000 plus VAT. We found fault in the way the Council reached this decision but it has now agreed to continue to store the belongings and pay the cost of returning them to Miss X in due course. We are satisfied this action together with an apology provides a suitable remedy to Miss X.

  • London Borough of Redbridge (24 012 904)

    Statement Upheld Allocations 05-Jun-2025

    Summary: Miss X complained the Council told her she was eligible for a four-bedroom property but then changed its mind, and she had to pay for two properties. Miss X said this had a significant financial impact and caused distress and frustration. We find the Council at fault and this caused injustice. The Council has agreed to make a payment to remedy this.

  • Surrey County Council (24 013 653)

    Statement Upheld Alternative provision 05-Jun-2025

    Summary: Mrs X complained the Council failed to provide her daughter with alternative provision after she stopped attending school for medical reasons. We find the Council was at fault for its delay in considering its duties under section 19 of the Education Act 1996 and its failure to document its decision making. These faults caused Mrs X upset and uncertainty. The Council has agreed to our recommendations to apologise to Mrs X and make a payment to her to reflect her injustice.

  • East Suffolk Council (24 014 453)

    Statement Closed after initial enquiries Planning applications 05-Jun-2025

    Summary: Mr and Mrs X complained about how the Council granted permission for a planning application in 2021. We will not investigate their complaint because it is late with no good reason to exercise discretion to investigate it now.

  • Sheffield City Council (24 015 101)

    Statement Not upheld Enforcement 05-Jun-2025

    Summary: Mr X complained about the Council’s delay in dealing with a change of use of land near his home. We found no fault in how the Council investigated the reported breaches of planning control arising from use of the land.

  • Lancashire County Council (24 016 279)

    Statement Upheld Charging 05-Jun-2025

    Summary: Mrs X complained on behalf of her late husband, Mr X, about care and support charges for respite care. Mrs X said the Council did not tell her the cost of respite care and took over a year to complete Mr X’s financial assessment. This resulted in unexpected, backdated charges of over £4,000. We found the Council at fault for delay completing Mr X’s financial assessment and for failing to provide appropriate and timely charging information. The Council will apologise and provide a symbolic financial remedy for the distress and lost opportunity this caused.

  • Norfolk County Council (24 016 729)

    Statement Upheld Special educational needs 05-Jun-2025

    Summary: Mrs J complained the Council delayed its assessment of Mrs K’s son’s education health and care needs. It also failed to provide him with education, or the contents of his Education, Health and Care Plan, after he was excluded from school. We uphold the complaint. The Council has agreed to our recommendations to increase the symbolic payment it has already offered for the injustice to Mrs K’s son, because of education he has missed out on.

  • Kent County Council (24 016 926)

    Statement Closed after initial enquiries Child protection 05-Jun-2025

    Summary: We will not investigate Miss X’s complaint about her children being removed from her care. This is because there is no sign of fault in the Council’s decision not to consider her complaint whilst there are ongoing court proceedings.

  • Cornwall Council (24 017 013)

    Statement Upheld Council tax 05-Jun-2025

    Summary: We will not investigate Mr X’s complaint about council tax liability and the Council delaying responses to his letters. This is because, at our invitation, the Council agreed to pay a symbolic payment to Mr X. We consider this to be a suitable remedy.

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