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Decision reason: Closed after initial enquiries Not upheld Upheld

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Your search has 52508 results

Wiltshire Council (24 017 999)

Statement Upheld Planning applications 05-Jun-2025

Summary: X had already complained to the Ombudsman about this matter, and we reached an agreement with the Council on how it should remedy the injustice caused by the fault we had found. X has come back to us, because the injustice caused by the fault is continuing. We found evidence of continuing injustice and have recommended a remedy, which the Council accepted, so we have completed our investigation.
Norfolk County Council (24 022 034)

Statement Closed after initial enquiries Other 05-Jun-2025

Summary: We will not investigate this complaint about the Council’s handling of Mr X’s request to discuss its neurodiversity policy. This is because there is insufficient evidence of fault to justify investigating.
Hampshire County Council (24 022 406)

Statement Closed after initial enquiries School transport 05-Jun-2025

Summary: We will not investigate this complaint about delay by the Council arranging a school transport appeal and further delay in paying a backdated mileage allowance agreed at the appeal. The Council has now paid the sum owed, which means there is unlikely to be sufficient remaining injustice to Mr X to warrant investigation by us.
Westminster City Council (24 022 440)

Statement Closed after initial enquiries Homelessness 05-Jun-2025

Summary: We will not investigate this complaint about the Council’s handling of a homeless application. It was reasonable for the complainant to appeal against the decision that she was non-priority homeless. There is insufficient evidence of fault causing any significant injustice in the way the Council processed the application.
Sheffield City Council (24 022 447)

Statement Closed after initial enquiries Council tax 05-Jun-2025

Summary: We will not investigate Mrs X’s complaint about her council tax payments. This is because there is not enough evidence of fault to justify an investigation.
Brighton & Hove City Council (24 022 812)

Statement Closed after initial enquiries Special educational needs 05-Jun-2025

Summary: We will not investigate this complaint that the Council has failed to reassess the complainant’s son’s Education Health and Care plan within the statutory timescale. This is because the complainant has used her right to appeal to the First-tier Tribunal (Special Educational Needs and Disability), and the complaint is not separable from the matters which can be considered by the Tribunal.
Northumberland County Council (24 023 323)

Statement Closed after initial enquiries Other 05-Jun-2025

Summary: We will not investigate this complaint about highway maintenance because there is not enough evidence of fault to justify investigating.
Northumberland County Council (24 023 496)

Statement Closed after initial enquiries Council tax support 05-Jun-2025

Summary: We will not investigate this complaint about the recovery of housing benefit overpayments because it was reasonable for Ms X to appeal to the tribunal.
Kent County Council (24 019 963)

Statement Closed after initial enquiries Charging 05-Jun-2025

Summary: We will not investigate Mr X’s complaint the Council failed to provide clear information about his son’s proposed care plan, of the use and management of his son’s direct payments, and about the Council’s decision to recover direct payment money. This is because the complaint is late and there are no good reasons to exercise discretion to consider the late complaint.
London Borough of Barking & Dagenham (24 020 341)

Statement Closed after initial enquiries Allocations 05-Jun-2025

Summary: We will not investigate this complaint about the Council’s failure to make the complainant a suitable offer of housing within a reasonable timescale. There is insufficient evidence of fault which would warrant an investigation.

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