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Decision reason: Closed after initial enquiries Not upheld Upheld

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Transport for London (25 001 800)

Statement Closed after initial enquiries Other 08-Jun-2025

Summary: We will not investigate this complaint about data protection because there is another body better placed to consider the complaint and it is reasonable to expect Miss Y to approach the Information Commissioners Office.
Westmorland and Furness Council (25 001 838)

Statement Closed after initial enquiries Council tax 08-Jun-2025

Summary: We will not investigate this complaint about applying a Council tax second home premium. This is because there is a right of appeal to a Valuation Tribunal, and it would be reasonable for Mr X to use this right of appeal.
London Borough of Ealing (25 002 117)

Statement Closed after initial enquiries Council tax 08-Jun-2025

Summary: We will not investigate Miss X’s complaint about her property’s council tax band. This is because we cannot investigate the actions of the Valuation Office Agency. The Council is not at fault for using the council tax band provided by the Valuation Office Agency.
Wakefield City Council (25 002 845)

Statement Closed after initial enquiries Other 08-Jun-2025

Summary: We cannot investigate Miss X’s complaint about the content of the Council’s social care report for court because the law says we cannot investigate matters considered by a court.
City of Bradford Metropolitan District Council (25 002 864)

Statement Upheld Other 08-Jun-2025

Summary: We have upheld this complaint because the Council delayed progressing a complaint to stage two of the children’s statutory complaints procedure. The Council has now agreed to resolve the complaint by progressing it to stage two, apologising to Mrs X and making a payment to her to remedy the time and trouble she has been to.
Thornleigh Salesian College (25 003 354)

Statement Closed after initial enquiries School admissions 08-Jun-2025

Summary: We will not investigate Miss X’s complaint about an unsuccessful appeal for a school place. This is because there is not enough evidence of fault by the panel for us to be able to question its decision.
Corpus Christi Catholic High School (25 003 456)

Statement Closed after initial enquiries School admissions 08-Jun-2025

Summary: We will not investigate this complaint about an unsuccessful appeal for a school place. This is because there is not enough evidence of fault by the panel for us to be able to question its decision.
Isle of Wight Council (25 003 859)

Statement Closed after initial enquiries Council tax 08-Jun-2025

Summary: We will not investigate this complaint about Mrs X’s property’s council tax band. This is because we cannot investigate the actions of the Valuation Office Agency. The Council is not at fault for using the band provided by the Valuation Office Agency.
London Borough of Ealing (25 004 470)

Statement Closed after initial enquiries Highway repair and maintenance 08-Jun-2025

Summary: We will not investigate Dr B’s complaint that his car entered a flooded section of road because the Council failed to alert motorists to this hazard. This is because it is reasonable for Dr B to pursue his compensation claim by taking the Council to court.
East Suffolk Council (24 023 100)

Statement Closed after initial enquiries Council tax 08-Jun-2025

Summary: We will not investigate this complaint about the Council’s decision to apply a Long-Term Empty Property Premium. This is because there is a right of appeal to a Valuation Tribunal, and it would be reasonable to expect Miss Y to use this right of appeal.

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