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Decision reason: Closed after initial enquiries Not upheld Upheld

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Surrey County Council (24 021 024)

Statement Closed after initial enquiries Assessment and care plan 09-Jun-2025

Summary: We will not investigate Ms X’s complaint about the Council’s refusal to fund additional respite hours and that is has failed to make guarantees about future care. This is because there is no evidence of fault, and we could not add to the investigation carried out by the Council.
Rotherham Metropolitan Borough Council (24 021 699)

Statement Closed after initial enquiries Land 09-Jun-2025

Summary: We will not investigate this complaint that the Council should pay compensation for property damage and personal injury which occurred as a result of its handling of a land transfer. It is reasonable to expect the complainant to pursue a court remedy instead.
London Borough of Tower Hamlets (24 021 838)

Statement Closed after initial enquiries Allocations 09-Jun-2025

Summary: We will not investigate Ms X’s complaint about the suitability of her temporary accommodation and her housing register priority banding. The Council is currently conducting a suitability review and if Ms X is unhappy with the outcome, she has a right of appeal through the courts. It has also agreed to review its housing priority banding decision, and it is reasonable to allow it to complete this process.
London Borough of Barnet (24 021 902)

Statement Closed after initial enquiries Highway repair and maintenance 09-Jun-2025

Summary: We will not investigate Mr X’s complaint about the Council’s decision not to remove or relocate a tree close to the front of his driveway. This is because there is insufficient evidence of fault by the Council to warrant an investigation.
Birmingham City Council (25 000 259)

Statement Closed after initial enquiries Other 09-Jun-2025

Summary: We will not investigate this complaint about highway maintenance because the courts are better placed to consider the complaint, and it is reasonable to expect Mr Y to approach the court if he wants to pursue the matter.
Central Bedfordshire Council (25 000 556)

Statement Closed after initial enquiries Highway adoption 09-Jun-2025

Summary: We will not investigate this complaint about a highway kerb because there is not enough evidence of fault to justify investigating.
London Borough of Bromley (25 000 863)

Statement Closed after initial enquiries Other 09-Jun-2025

Summary: We will not investigate Mr X’s complaint about the Council’s handling of matters involving children he is related to. The law prevents us from investigating anything that is or has been the subject of court proceedings.
Plymouth City Council (25 001 387)

Statement Closed after initial enquiries Refuse and recycling 09-Jun-2025

Summary: We will not investigate Mr X’s complaint about the Council’s policy to charge a £21 delivery fee for replacement bins. The claimed injustice is not significant enough to warrant an investigation.
London Borough of Hammersmith & Fulham (25 001 655)

Statement Closed after initial enquiries Refuse and recycling 09-Jun-2025

Summary: We will not investigate Miss X’s complaint about damage caused to her wall during a waste collection in late 2024. This is because it is reasonable to expect Miss X to take the matter to court.
Manchester City Council (25 001 899)

Statement Upheld Other 09-Jun-2025

Summary: Mr X complained the Council failed to involve him properly when it delivered support to his child. Mr X also complained about how the Council handled his complaint. We found the Council was at fault. Mr X has not had the opportunity to have his complaint properly considered via the children’s statutory complaints procedure. This caused undue delay and frustration for Mr X. The Council will start stage two of the children’s statutory complaints procedure without delay. It will also apologise to Mr X and make a symbolic payment to him.

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