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Decision reason: Closed after initial enquiries Not upheld Upheld

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Chanctonbury Healthcare (Weymouth) Limited (25 001 995)

Statement Upheld Charging 09-Jun-2025

Summary: Mr H complains on behalf of his mother that a care provider has not refunded fees they paid it for a period a council subsequently also paid it for. We uphold the complaint, as the care provider has not responded to Mr H’s contacts. But the care provider is in administration so cannot provide the remedy we recommended.
Knowsley Metropolitan Borough Council (25 002 290)

Statement Closed after initial enquiries Council tax 09-Jun-2025

Summary: We will not investigate this complaint about Council tax exemptions because there is a right of appeal to a Valuation Tribunal.
Suffolk County Council (25 002 295)

Statement Closed after initial enquiries Child protection 09-Jun-2025

Summary: We will not investigate Mr X’s complaint that the Council did not remove him from an abusive environment in the 1970s and 1980s. This is because the complaint is late, and the events are historic so we could not complete a sufficient investigation.
Swindon Borough Council (25 002 566)

Statement Closed after initial enquiries Council tax 09-Jun-2025

Summary: We will not investigate this complaint about Council tax because there is insufficient evidence of fault and the injustice would not warrant investigation. There is also a right of appeal to a Valuation Tribunal against any liability dispute.
Birmingham City Council (25 002 647)

Statement Closed after initial enquiries Housing benefit and council tax benefit 09-Jun-2025

Summary: We will not investigate this complaint about a refusal of housing benefit as there is a right of appeal to a tribunal.
Essex County Council (25 003 594)

Statement Closed after initial enquiries Child protection 09-Jun-2025

Summary: We will not investigate this complaint about how the Council dealt with a child protection referral. This is because there is insufficient evidence of fault.
Cheshire East Council (25 003 674)

Statement Upheld Other 09-Jun-2025

Summary: We will not investigate Miss X’s complaint about delays in the Council completing the stage three review panel under the children statutory complaints procedure. This is because the Council agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.
Kent County Council (25 003 801)

Statement Closed after initial enquiries School admissions 09-Jun-2025

Summary: We will not investigate Mr X’s complaint about an unsuccessful appeal for a school place. This is because an investigation would be unlikely to find fault.
Salford City Council (25 004 628)

Statement Closed after initial enquiries Highway repair and maintenance 09-Jun-2025

Summary: We will not investigate Mr B’s complaint that the Council is failing to maintain a local road. This is because it is reasonable for Mr B to pursue this matter at court.
London Borough of Waltham Forest (24 000 033)

Report Upheld Homelessness 09-Jun-2025

Summary: Mr X complained that the Council failed to provide sufficient support when he became homeless due to domestic abuse. Mr X considers the Council’s actions show it discriminated against him as he was not treated the same way as a woman fleeing domestic abuse. Mr X also considers the Council’s actions have caused the loss of his belongings, caused significant distress and put him at risk of harm and abuse.

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