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SearchResult - Local Government and Social Care Ombudsman

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Your search has 52507 results

  • Lichfield District Council (24 022 676)

    Statement Closed after initial enquiries Homelessness 15-Jun-2025

    Summary: We will not investigate this complaint that the Council allowed the complainant to keep bidding for properties after it had made a provisional housing offer. This is because there is insufficient evidence of fault causing injustice.

  • Sheffield City Council (24 022 712)

    Statement Closed after initial enquiries Highway repair and maintenance 15-Jun-2025

    Summary: We will not investigate this complaint about the Council’s actions after Ms Y reported water coming onto a highway from an adjacent property. This is because the law says we cannot normally investigate a complaint when someone could take the matter to court, and I see no good reason why Ms Y could not pursue her claim there.

  • Leicestershire County Council (24 022 815)

    Statement Closed after initial enquiries Special educational needs 15-Jun-2025

    Summary: We will not investigate Mrs X’s complaint that the Council delayed completing her child’s Education Health and Care needs assessment. This is because we could not add to the investigation carried out by the Council or achieve a different outcome.

  • Leicester City Council (24 022 906)

    Statement Closed after initial enquiries Other 15-Jun-2025

    Summary: We will not investigate Mr X’s complaint about the Council deciding after many months not to do works to protect damaged grass verges on his road. There is not enough evidence of fault in the Council’s decision-making to warrant an investigation. There is insufficient significant personal injustice to Mr X from the matters complained of to justify us investigating. We also cannot achieve the outcome he seeks and investigation would not achieve a different outcome. We do not investigate council complaint-handling and communications where we are not investigating the core issues giving rise to the complaint.

  • Birmingham City Council (24 022 938)

    Statement Closed after initial enquiries Other 15-Jun-2025

    Summary: We will not investigate this complaint about the Council’s involvement with Mr Y’s child because it is unlikely that we would be able to add anything significant to what the Council has already said, and we cannot deliver the outcome that Mr Y is seeking.

  • Park Homes (UK) Limited (24 000 140)

    Statement Upheld Charging 15-Jun-2025

    Summary: Mr X complained that the care provider failed to respond to his requests to settle his late father’s account. The care provider has now resolved the payments. I find the care provider took too long to respond to Mr X’s reasonable requests. It should apologise to him, offer a sum which recognises the time, trouble and frustration he was caused by its delay, review its complaint processes and its adherence to the guidance on fee notification.

  • Birmingham City Council (24 002 649)

    Statement Upheld Disabled facilities grants 15-Jun-2025

    Summary: Mr X complained about delays in the Council completing adaptations to his home following an Occupational Therapy assessment in January 2023. Mr X said this caused him significant distress and he suffered physically. There was fault in the way the Council delayed completing the work to Mr X’s home, did not communicate with Mr X and its poor complaint handling. This frustrated and distressed Mr X, he has lived in an unsuitable home since January 2024, and he was put to time and trouble to complain. The Council has agreed to apologise, make a financial payment and issue guidance to its staff.

  • Oxfordshire County Council (24 003 250)

    Statement Upheld Special educational needs 15-Jun-2025

    Summary: Mrs X complains the Council failed to provide a suitable education for her son and failed to provide Speech and Language and Occupational Therapy provision set out in his Education Health and Care Plan. We found there was fault by the Council and missing provision over a prolonged period. We recommended an apology and an appropriate payment to recognise the injustice caused.

  • Birmingham City Council (24 003 718)

    Statement Closed after initial enquiries Council tax support 15-Jun-2025

    Summary: We will not investigate this complaint about the Council’s council tax reduction decisions in 2021. This is because the complaint is late, and Mr B could have appealed to the Valuation Tribunal.

  • Suffolk County Council (24 008 302)

    Statement Upheld Special educational needs 15-Jun-2025

    Summary: Mr X complained about the delay in the Council issuing his son’s Education, Health and Care Plan. We found fault because of the significant delay in completing the assessment process and issuing a final plan for Mr X’s son. This caused avoidable distress, frustration and uncertainty to Mr X. To remedy the injustice caused, the Council has agreed to apologise and make a payment to Mr X.

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