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Decision reason: Closed after initial enquiries Not upheld Upheld

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Wiltshire Council (25 009 672)

Statement Closed after initial enquiries Allocations 04-Dec-2025

Summary: We will not investigate Miss X’s complaint about the Council decision to allocate the adjoining property to a resident with health issues. This is because there is not enough evidence of fault to justify an investigation.
West Sussex County Council (25 009 674)

Statement Closed after initial enquiries Charging 04-Dec-2025

Summary: We will not investigate Mr X’s complaint about the Council’s calculation of his brother’s contributions towards the cost of his care. The complaint lies outside our jurisdiction because it is late and there are no good grounds to exercise discretion to consider it now.
Brighton & Hove City Council (25 009 813)

Statement Closed after initial enquiries Parking and other penalties 04-Dec-2025

Summary: We will not investigate this complaint about a series of Penalty Charge Notices because it is reasonable for Mr Y to approach the Traffic Enforcement Centre and the Traffic Penalty Tribunal about the matter, who are better placed to deal with the complaint and because the issues could reasonably be mentioned and raised as part of those legal proceedings to consider Mr Y’s appeal.
Peterborough City Council (25 009 819)

Statement Upheld Council tax 04-Dec-2025

Summary: We will not investigate this complaint about ending Ms X’s council tax account in error, and complaint handling. This is because the Council has already provided a suitable remedy for the injustice.
Southampton City Council (25 010 133)

Statement Closed after initial enquiries Child protection 04-Dec-2025

Summary: We will not investigate this complaint about the Council’s decision to decline to consider all aspects of the complainant’s complaint about child protection action. This is because it relates to matters which have been, or could have been, considered in court, or are closely related to such matters.
Cheshire East Council (25 010 176)

Statement Closed after initial enquiries Refuse and recycling 04-Dec-2025

Summary: We will not investigate Mr X’s complaint about the Council’s refusal to issue a refund for missed garden waste collections. This is because there is not enough evidence of fault to justify an investigation.
Surrey County Council (25 010 182)

Statement Closed after initial enquiries Other 04-Dec-2025

Summary: We will not investigate Mr X’s complaint about the Council’s notification and decision-making processes when deciding to install a pedestrian crossing on the road on which he lives. There is not enough evidence of Council fault affecting the outcome of its decision to warrant us investigating. We also cannot achieve the outcome Mr X wants from his complaint.
London Borough of Hillingdon (25 010 649)

Statement Closed after initial enquiries Trees 04-Dec-2025

Summary: We will not investigate Mr X’s complaint about damage to his property he said was caused by a Council owned tree. This is because it is reasonable to expect Mr X to take the matter to court to achieve the outcome he seeks.
London Borough of Newham (25 010 717)

Statement Closed after initial enquiries Council tax 04-Dec-2025

Summary: We will not investigate this complaint about council tax. This is because part of the complaint is late. There is not enough evidence of fault to justify investigation of Mr X’s other complaints.
Hampshire County Council (25 010 941)

Statement Closed after initial enquiries Other 04-Dec-2025

Summary: We will not investigate Mrs X’s complaint about the Council asking her to remove trees she planted in a verge. This is because there is not enough evidence of fault to justify an investigation.

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