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Decision reason: Closed after initial enquiries Not upheld Upheld

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Stockport Metropolitan Borough Council (24 023 166)

Statement Closed after initial enquiries Charging 15-Jun-2025

Summary: We will not investigate Mr X’s complaint about a disputed invoice for his care provision. The complaint lies outside our jurisdiction because it is late and there are no good reasons to exercise discretion to consider it now.
London Borough of Hammersmith & Fulham (24 023 476)

Statement Closed after initial enquiries Child protection 15-Jun-2025

Summary: We cannot investigate Miss X’s complaint that her child was unlawfully taken into care. The law prevents us from investigating complaints about the start of court action or what happened in court.
Portsmouth City Council (25 000 034)

Statement Closed after initial enquiries Disabled children 15-Jun-2025

Summary: We will not investigate Mr X’s complaint about the Council’s handling of his application for a blue badge for his daughter. This is because an investigation would be unlikely to add anything to the Council’s response or achieve a significantly different outcome.
Gateshead Metropolitan Borough Council (25 000 096)

Statement Closed after initial enquiries Homelessness 15-Jun-2025

Summary: We will use our discretion not to investigate this complaint that the Council has not offered the complainant another property to stop her becoming homeless. This is because the complainant could have used her appeal rights.
London Borough of Waltham Forest (25 000 384)

Statement Closed after initial enquiries Licensing 15-Jun-2025

Summary: We will not investigate this complaint about licensing because it is late without good reason to exercise discretion to investigate it now.
Liverpool City Council (25 000 487)

Statement Closed after initial enquiries Child protection 15-Jun-2025

Summary: We will not investigate this complaint about what the Council has written about Miss X’s care of her child. She has a right to go to court to seek greater contact it would be reasonable to use as only a court can change the current arrangements. The Information Commissioner is also better placed than us to deal with a complaint about any factual inaccuracies in the Council’s records, as they have powers we lack to require rectification of incorrect data, and to impose penalties.
Cambridge City Council (25 000 800)

Statement Closed after initial enquiries Licensing 15-Jun-2025

Summary: We will not investigate this complaint about taxi licensing. This is because the complaint is late, there is not enough evidence of fault to justify investigating and any injustice is not significant enough to justify our involvement.
Isle of Wight Council (25 000 995)

Statement Closed after initial enquiries Child protection 15-Jun-2025

Summary: We will not investigate Mr X’s complaint about the Council’s handling of concerns he has raised in relation to his daughter over the past year. This is because there is no sign of fault in the Council’s decision not to consider his complaint until the ongoing court proceedings have concluded.
Stoke-on-Trent City Council (25 001 435)

Statement Closed after initial enquiries Looked after children 15-Jun-2025

Summary: We cannot investigate Miss X’s complaint about the Council’s involvement with her child, who is in care. The law prevents us investigating how the Council conducted court action. Miss X could also reasonably have raised her concerns in court.
London Borough of Tower Hamlets (25 002 282)

Statement Closed after initial enquiries Council tax 15-Jun-2025

Summary: We will not investigate Mr X’s complaint about the Council’s decision to change council tax account. This is mainly because there is not enough evidence the Council acted with fault.

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