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Decision reason: Closed after initial enquiries Not upheld Upheld

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Westminster City Council (24 021 148)

Statement Closed after initial enquiries Allocations 12-Jun-2025

Summary: We will not investigate this complaint about the Council’s refusal to award Mr X medical priority for housing. This is because there is not enough evidence of fault.
Stockton-on-Tees Borough Council (24 022 201)

Statement Closed after initial enquiries Other 12-Jun-2025

Summary: We will not investigate Mrs X’s complaint about the actions and behaviour of a support worker. This is because the complaint is not in our jurisdiction.
London Borough of Lambeth (24 022 578)

Statement Closed after initial enquiries Homelessness 12-Jun-2025

Summary: We will not investigate Miss X’s complaint about comments made by the Council within a suitability review decision, about having to stay in unsuitable temporary accommodation unnecessarily, and that the Council should pay for her moving costs. This is because the claimed fault has not caused significant enough injustice. In addition, there is insufficient evidence of fault.
Cornwall Council (24 022 867)

Statement Closed after initial enquiries Child protection 12-Jun-2025

Summary: We will not investigate this complaint about words used by the Council following a safeguarding referral it received. There is not enough evidence of fault in the way the Council responded to the referral to warrant investigation by us. Any factual inaccuracy in its records would be a matter the Information Commissioner is better placed than us to consider as it has powers we lack to require rectification and impose penalties.
Wirral Metropolitan Borough Council (24 003 423)

Statement Closed after initial enquiries Charging 12-Jun-2025

Summary: We will not investigate this complaint about the Council’s assessment of Mr X’s care charges. This is because there is not enough evidence of fault.
West Northamptonshire Council (24 023 141)

Statement Closed after initial enquiries Alternative provision 12-Jun-2025

Summary: We cannot investigate this complaint that the Council is failing to make alternative educational provision for the complainant’s daughter while she is not attending school. This is because the complainant has used her right to appeal to the First-tier Tribunal (Special Educational Needs and Disability) and this places the matter outside our jurisdiction.
Royal Borough of Kensington & Chelsea (24 023 241)

Statement Closed after initial enquiries Councillor conduct and standards 12-Jun-2025

Summary: We will not investigate Ms X’s complaint that the Council refused to investigate her complaints about a police officer and a councillor. There is not enough evidence of fault to justify an investigation.
Wiltshire Council (24 023 245)

Statement Closed after initial enquiries Enforcement 12-Jun-2025

Summary: We will not investigate this complaint about the Council’s failure to take enforcement action against Mr X’s neighbours for occupying land which has no permission for residential use. This is because the complaint is late and we have seen no reason why Mr x could not have complained to us much sooner.
London Borough of Bromley (24 023 415)

Statement Closed after initial enquiries Highway repair and maintenance 12-Jun-2025

Summary: We will not investigate Ms X’s complaint the Council poorly resurfaced the highway outside her property. This is because this complaint is late.
Hertfordshire County Council (25 000 231)

Statement Closed after initial enquiries Looked after children 12-Jun-2025

Summary: We will not investigate Mrs X’s complaint about the Council’s involvement with her child (C), who is now a young adult. Some of Mrs X’s concerns are too old to bring to us now. Other concerns relate to court proceedings and the law prevents us from investigating those issues.

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