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Decision reason: Closed after initial enquiries Not upheld Upheld

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Your search has 52507 results

London Borough of Waltham Forest (24 013 783)

Statement Upheld Special educational needs 15-Jun-2025

Summary: Mr X complained the Council delayed in updating his son’s Education, Health and Care Plan following an annual review. Mr X also complains his son did not receive support at school and relevant assessments have not been completed. We find the Council at fault for a delay in issuing an amended, final Education, Health and Care Plan. This caused Mr X distress, frustration and uncertainty. The Council has agreed to apologise and pay Mr X a symbolic payment to remedy the injustice caused by the faults identified.
Herefordshire Council (24 020 594)

Statement Closed after initial enquiries Council tax 15-Jun-2025

Summary: We will not investigate this complaint about the Council's management of Mr X’s council tax account as it is unlikely we will find that Mr X was caused a significant injustice from any Council fault.
Thurrock Council (24 021 469)

Statement Closed after initial enquiries Other 15-Jun-2025

Summary: We will not investigate this complaint about the Council’s actions in relation to Mr X’s social care, and events in his accommodation. There is insufficient evidence of fault in the Care Provider’s actions during three individual incidents Mr X complained about in 2024. Mr X has not yet complained to the Council about its actions from 2024 onwards and we cannot investigate those matters until the Council has had the opportunity to investigate and respond. Complaints about the Council’s earlier actions are late.
London Borough of Enfield (24 021 646)

Statement Closed after initial enquiries Parking and other penalties 15-Jun-2025

Summary: We will not investigate this complaint about the Council’s decision to introduce parking restrictions on Mr X’s road. This is because there is not enough evidence of fault for us to challenge the Council’s decision and had Mr X wanted to do so, it would have been reasonable for him to challenge the validity of the parking restrictions at court.
London Borough of Haringey (24 021 676)

Statement Closed after initial enquiries Assessment and care plan 15-Jun-2025

Summary: We will not investigate Ms X’s complaint about the Council refusing to arrange care and support for her mother at home to facilitate a discharge from hospital and about failing to complete a continuing healthcare checklist. This is because there are no worthwhile outcomes achievable.
Kent County Council (24 022 289)

Statement Closed after initial enquiries Assessment and care plan 15-Jun-2025

Summary: We will not investigate this complaint about the Council’s decision not to change Mr B’s allocated social worker based on his preference. The Council explained to Mr B why it cannot change his allocated social worker and there is not enough evidence of fault. An investigation by us would not lead to a different outcome.
Rother District Council (24 022 382)

Statement Closed after initial enquiries Other 15-Jun-2025

Summary: We will not investigate Mrs X’s complaint that the Council’s poor communication led to unnecessary costs when she moved house. Any fault has not caused Mrs X an injustice.
Suffolk County Council (24 022 442)

Statement Upheld Special educational needs 15-Jun-2025

Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
West Sussex County Council (24 022 616)

Statement Closed after initial enquiries Special educational needs 15-Jun-2025

Summary: We will not investigate Miss X’s complaint that the Council failed to meet the provision detailed in her child’s Education Health and Care Plan or about how it carried out annual reviews. Part of the complaint is made late and there is either insufficient evidence of fault with how the Council dealt with recent matters, or investigation into them would not lead to a different outcome.
Staffordshire County Council (24 022 624)

Statement Closed after initial enquiries Charging 15-Jun-2025

Summary: We will not investigate Ms X’s complaint about the Council’s calculation of her mother’s financial expenditure when it calculated how much she should contribute towards her domiciliary care. There is not enough evidence of fault to justify an investigation.

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