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  • London Borough of Harrow (24 014 689)

    Statement Upheld Special educational needs 16-Jun-2025

    Summary: Miss Y complains about the Council’s decision to place her son into a shared taxi which transports him from home to school. She says this decision had a direct impact on her son’s health due to the longer journey times and the increased exposure to infection from other passengers. The Council wrongly treated Miss Y’s concerns as a complaint and did not use the appeal process. This was contrary to its own policy and statutory guidance. The Council has agreed to apologise and arrange an appeal of D’s case.

  • London Borough of Bromley (24 014 971)

    Statement Upheld Special educational needs 16-Jun-2025

    Summary: Miss X complained the Council failed to finalise the annual review of her daughter, Y’s, Education, Health and Care Plan. Miss X also says Y has not been receiving education. We have found fault in the actions of the Council for delay in finalising the annual review process of Y’s Education, Health and Care Plan and for failing to provide Y with appropriate education. The Council has agreed to issue Miss X with an apology and pay a financial remedy.

  • Essex County Council (24 015 000)

    Statement Upheld Special educational needs 16-Jun-2025

    Summary: Ms X complained about the Council’s delay in completing an Education, Health and Care needs assessment for her child. We found there had been avoidable delay by the Council in completing the assessment which had caused Ms X injustice. To address the injustice, the Council agreed to send Ms X a written apology and make a symbolic payment of £1,200 in recognition of the avoidable distress caused by its delay.

  • Lancaster City Council (24 015 140)

    Statement Upheld Licensing 16-Jun-2025

    Summary: Mr B complained the Council misled him about what he had to do to meet the licensing requirements and lied to him about what was required. The Council gave Mr B only one option to meet the licensing requirements despite the fact there were other options available. That is fault and leaves Mr B with some uncertainty about whether some of his costs could have been avoided. A payment of 50% of Mr B’s costs, a payment to him for distress, an apology and reminder to officers is satisfactory remedy.

  • East Sussex County Council (24 015 399)

    Statement Upheld Special educational needs 16-Jun-2025

    Summary: Miss Y complained the Council delayed in issuing her son’s Education, Health and Care Plan which meant that Miss Y paid school fees for five weeks longer than she otherwise would have. We find fault and injustice which the Council should remedy with a payment equivalent to the school fees paid by Miss Y between 5 September and 10 October 2024.

  • Eastleigh Borough Council (24 016 354)

    Statement Closed after initial enquiries Other 16-Jun-2025

    Summary: We will not investigate this complaint about the Council’s decision to add a property to its local list. We have not seen enough evidence of fault in the way the Council made its decision. And we cannot achieve the outcome the complainant is seeking.

  • Castle Mead Court Care Centre Limited (24 016 718)

    Statement Upheld Residential care 16-Jun-2025

    Summary: The Care Provider failed to deliver aspects of Mr X’s care plan. It also failed to follow its complaint process when responding to Mrs X’s complaint. This caused Mrs X distress and uncertainty. The Care Provider has agreed to apologise, make a payment to Mrs X and review its record keeping.

  • Spelthorne Borough Council (24 017 630)

    Statement Closed after initial enquiries Noise 16-Jun-2025

    Summary: We will not investigate this complaint about the Council failing to take enforcement action against noise nuisance from a gym. There is insufficient evidence of fault, and we are unlikely to be able to add anything worthwhile to the Council’s ongoing investigation.

  • Essex County Council (24 018 277)

    Statement Closed after initial enquiries Special educational needs 16-Jun-2025

    Summary: Mrs X complained that the Council named an inappropriate school in section I of her child, Y’s, Education, Health and Care Plan and failed to organise education for Y when they were unable to attend school during a Tribunal period. Mrs X also says the Council provided inaccurate information to the Tribunal and failed to deliver the content of Y’s EHC Plan to them following the Tribunal order in December 2024. We have discontinued the investigation into this complaint.

  • Portsmouth City Council (24 018 535)

    Statement Closed after initial enquiries Assessment and care plan 16-Jun-2025

    Summary: We will not investigate this complaint about the decision to apply for a warrant to gain entry to Miss D’s home and take her to a place of safety to assess her mental health. It is unlikely we would find fault and Miss D had a right of appeal about the decision to detain her and this was the most appropriate route. It is unlikely we could achieve the outcome Miss D wants.

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