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Decision reason: Closed after initial enquiries Not upheld Upheld

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London Borough of Tower Hamlets (24 020 698)

Statement Closed after initial enquiries Council tax 16-Jun-2025

Summary: We will not investigate this complaint about Council Tax liability and late billing. This is because Ms X has the right of appeal to the Valuation Tribunal and it was reasonable to expect her to use this right. Additionally, parts of the complaint are late and there is not sufficient evidence of fault by the Council.
Birmingham City Council (24 021 169)

Statement Upheld Refuse and recycling 16-Jun-2025

Summary: We will not investigate this complaint about the Council failing to provide a replacement household waste bin since early‑November 2024. The Council has now replaced the bin, which is a satisfactory way to resolve the matter.
West Northamptonshire Council (24 021 436)

Statement Closed after initial enquiries Special educational needs 16-Jun-2025

Summary: We will not investigate Miss X’s complaint about a failure to provide a suitable education and delays in issuing an Education Health and Care Plan. It is unlikely we would achieve a significantly different remedy than the Council has already offered. The Information Commissioner’s Office is better placed to consider a data protection complaint.
Country House Care Limited (24 021 530)

Statement Closed after initial enquiries Charging 16-Jun-2025

Summary: We will not investigate Mr X’s complaint about poor care provided to his mother by her care home and about the care home’s refusal to refund some fees. This is because there is insufficient evidence of fault, and an investigation would not lead to a different outcome.
Cheshire East Council (24 021 650)

Statement Closed after initial enquiries Residential care 16-Jun-2025

Summary: We will not investigate this complaint about the quality of care in a care home. There is insufficient evidence of fault in some areas of complaint, and insufficient evidence of injustice in others, to warrant investigation by the Ombudsman.
Wakefield City Council (24 022 297)

Statement Closed after initial enquiries Planning applications 16-Jun-2025

Summary: We will not investigate this complaint about the Council’s failure to investigate a complaint about racist and derogatory comments published on its website for a planning application. Further investigation will not lead to a different outcome.
Hertfordshire County Council (24 022 540)

Statement Closed after initial enquiries Other 16-Jun-2025

Summary: We will not investigate this complaint about the changes made to a dropped kerb. This is because there appears to be insufficient evidence of fault by the Council and we would be unlikely to add to any previous investigation.
London Borough of Wandsworth (24 022 599)

Statement Closed after initial enquiries Homelessness 16-Jun-2025

Summary: We will not investigate Mr X’s complaint about the Council’s delay in addressing disrepair in his temporary accommodation because we could not add to the Council’s own investigation. We cannot investigate his complaint about Council action leading to his homelessness because we cannot investigate complaints about court action.
West Northamptonshire Council (24 022 623)

Statement Closed after initial enquiries Special educational needs 16-Jun-2025

Summary: We cannot investigate Mrs X’s complaint about the Council’s actions following its refusal to amend an Education Health and Care Plan. This is because she has used her right of appeal to a tribunal. Other issues raised have not caused Mrs X a significant enough injustice to warrant investigation.
Crawley Borough Council (24 022 628)

Statement Closed after initial enquiries Homelessness 16-Jun-2025

Summary: We will not investigate Ms X’s complaint about the suitability of temporary accommodation and accommodation offered by the Council to end its housing duty. The complaint about temporary accommodation is late and Ms X had a right of appeal about the suitability of the accommodation offered in 2024 which it was reasonable for her to use.

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