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Decision reason: Closed after initial enquiries Not upheld Upheld

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Island City Practice (24 018 535a)

Statement Closed after initial enquiries Mental health services 16-Jun-2025

Summary: We will not investigate this complaint about the decision to apply for a warrant to gain entry to Miss D’s home and take her to a place of safety to assess her mental health. It is unlikely we would find fault and Miss D had a right of appeal about the decision to detain her and this was the most appropriate route. It is unlikely we could achieve the outcome Miss D wants.
Hampshire and Isle of Wight Healthcare NHS Foundation Trust (24 018 535b)

Statement Closed after initial enquiries Mental health services 16-Jun-2025

Summary: We will not investigate this complaint about the decision to apply for a warrant to gain entry to Miss D’s home and take her to a place of safety to assess her mental health. It is unlikely we would find fault and Miss D had a right of appeal about the decision to detain her and this was the most appropriate route. It is unlikely we could achieve the outcome Miss D wants.
Transport for London (24 018 791)

Statement Closed after initial enquiries Licensing 16-Jun-2025

Summary: We will not investigate this complaint about private hire vehicle licensing because further investigation would not lead to a different outcome, we cannot achieve the outcome Mr Y is seeking and it is reasonable for Mr Y to use his right of appeal to go to court.
London Borough of Barnet (24 009 412)

Statement Upheld Special educational needs 16-Jun-2025

Summary: Miss X complained about the Council’s handling of her son, Y’s education since 2022. The Council was at fault. It failed to ensure Y received some of his specialist provision outlined in his Education, Health and Care (EHC) Plan between September 2023 and October 2024 and delayed holding Y’s annual review and issuing the amended Plan. The Council agreed to make payments to acknowledge the impact this had on Y’s education and social development and for the distress and uncertainty caused to Miss X.
City of York Council (24 011 592)

Statement Upheld Other 16-Jun-2025

Summary: Mrs X complains on behalf of Y that the Council did not deal properly with an annual review of his Education, Health and Care (EHC) Plan or take seriously reports that he was not safe at school. The Council delayed issuing Y’s EHC Plan and took too long to commission alternative transport provision. Y suffered loss of Special Education Needs (SEN) provision and avoidable distress. The Council should pay Y £4,500.
London Borough of Hounslow (24 011 933)

Statement Upheld Disabled children 16-Jun-2025

Summary: We will not investigate Ms X’s complaint about children services’ actions. We have upheld Ms X’s complaint as the Council has now agreed to follow the Children Act statutory complaints’ procedure.
London Borough of Redbridge (24 012 011)

Statement Upheld Homelessness 16-Jun-2025

Summary: The Council was at fault for repeated failures to consider the suitability of temporary accommodation it provided Mrs X and her family. The properties were unsuitable and Mrs X experienced avoidable financial loss and her children’s education suffered as a result. The Council has agreed to apologise, make payments, and act to improve its services.
London Borough of Richmond upon Thames (24 012 371)

Statement Closed after initial enquiries Other 16-Jun-2025

Summary: We will not investigate this complaint about the Council’s refusal to allow permitted or approved development and demands the complainant provided information she does not have to progress her planning applications. She has a right to appeal to the Planning Inspector against the Council’s decision to refuse planning applications, or if it fails to determine planning applications. Also, it is reasonable to expect her to complain to the Information Commissioner with concerns about breaches of data protection regulations.
Leeds City Council (24 019 749)

Statement Closed after initial enquiries Homelessness 16-Jun-2025

Summary: We will not investigate Mr X’s complaint about the Council placing a bid on a property without his consent and about the unsuitability of his property. This is because there is insufficient evidence of fault. In addition, it is reasonable for the Council to complete a review of the suitability of Mr X’s accommodation.
Swindon Borough Council (24 020 315)

Statement Closed after initial enquiries Land 16-Jun-2025

Summary: We will not investigate Mr X’s complaint about the Council’s property lease agreement with a private firm from over 10 years ago, its agreement to sell land to the firm, and a conflict of interest regarding that sale and its planning authority role. The lease issue is late, there is no good reason to investigate it now and investigation would not achieve a worthwhile outcome. There is not enough evidence of fault in the conflict issue to justify an investigation. There is insufficient significant personal injustice to Mr X caused by all matters complained of to warrant us investigating. We also cannot achieve the outcome Mr X wants from his complaint.

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