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  • Dorset Council (24 015 532)

    Statement Upheld Special educational needs 17-Jun-2025

    Summary: Miss X complained the Council incurred delays in securing a specialist education placement for her son. She says the Council has failed to provide a placement resulting in her having to continue to provide home school education. Miss X says the Council’s actions have caused avoidable distress to her and her family. She says her son has also missed out on receiving education at a specialist setting. We found fault by the Council. The Council has agreed to provide Miss X with an apology and a financial remedy, and to issue a final Education, Health and Care Plan within one month of this decision.

  • Transport for London (24 015 697)

    Statement Closed after initial enquiries Parking and other penalties 17-Jun-2025

    Summary: We will not investigate Mr X’s complaint about the Authority’s actions related to three penalty charge notices and the actions of the Authority’s enforcement officers. We could not add to the Authority’s response and further investigation would be unlikely to lead to a different outcome.

  • Royal Borough of Windsor and Maidenhead Council (24 015 877)

    Statement Upheld Allocations 17-Jun-2025

    Summary: Ms D complained the Council failed to accept her applications to join the housing register since 2020. I have found fault by the Council. It implemented an undocumented policy to exclude tenants of a Housing Association from joining the housing register. This meant Ms D was incorrectly prevented from being eligible to join the housing register for over four years. The Council has agreed to pay Ms D redress for avoidable distress and change her effective date.

  • Park Homes (UK) Limited (24 017 587)

    Statement Not upheld Residential care 17-Jun-2025

    Summary: Mrs X complained about the quality of care provided to her late mother Mrs Y at a care home. We have ended our investigation as there is no worthwhile outcome we could achieve by further investigating this complaint.

  • West Sussex County Council (24 018 274)

    Statement Upheld Charging 17-Jun-2025

    Summary: We have upheld this complaint about the Council’s handling of a financial assessment for Ms X. The Council has agreed appropriate action to remedy the injustice caused.

  • Plymouth City Council (24 018 502)

    Statement Closed after initial enquiries Homelessness 17-Jun-2025

    Summary: We will not investigate Mr X’s complaint the Council provided incorrect advice to him regarding accessing a pension fund early and about misleading him into believing the Council would support him with temporary accommodation. This is because there is insufficient evidence of fault. In addition, an investigation would not lead to any further worthwhile outcomes.

  • Bristol City Council (24 018 591)

    Statement Closed after initial enquiries Housing benefit and council tax benefit 17-Jun-2025

    Summary: We will not investigate this complaint about housing benefit and council tax reduction overpayments. This is because it is reasonable to expect Mrs X to appeal the Council’s decisions to the Tribunal.

  • London Borough of Lewisham (24 019 734)

    Statement Closed after initial enquiries Assessment and care plan 17-Jun-2025

    Summary: Ms X complained the Council did not adequately consider her daughter, Miss Y’s needs or provide the support she needed. We will not investigate this complaint because there is insufficient evidence of fault with how the Council considered Miss Y’s needs and decided she did not require social care support.

  • Leeds City Council (24 012 728)

    Statement Not upheld Enforcement 17-Jun-2025

    Summary: Mr X complained the Council failed to take planning enforcement action against breaches of planning control including issues of dust, light pollution, noise and operating hours. The Council used its professional judgment to determine what action was proportionate. This included issuing a breach of condition notice to ensure the dust doors are correctly installed.

  • Stockport Metropolitan Borough Council (24 013 619)

    Statement Upheld Special educational needs 17-Jun-2025

    Summary: Mrs X complained the Council delayed issuing her child’s Education, Health and Care (EHC) Plan and did not provide any education while they were unable to attend school. Based on current evidence, we find the Council was at fault for delay in issuing the EHC Plan and failing to consider if it should provide alternative education. The Council should apologise to Mrs X and make a payment to her, and another for her child’s benefit, to remedy the injustice caused in terms of uncertainty, frustration, and distress.

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