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Your search has 52507 results

  • Hertfordshire County Council (24 011 585)

    Statement Upheld Special educational needs 18-Jun-2025

    Summary: Mrs X complained the Council failed to arrange suitable education provision for her child, W, when they stopped attending school. The Council did not properly consider whether W was out of school for health reasons but we cannot say, even on balance, that this meant W missed out on education they should have had. The Council was at fault for delay in amending W’s Education, Health and Care Plan. To remedy the injustice this caused, the Council will apologise to Mrs X and pay her £800. It will also issue a staff reminder.

  • Suffolk County Council (24 011 706)

    Statement Upheld Special educational needs 18-Jun-2025

    Summary: Mr X complained the Council failed to ensure his child received education and Speech and Language Therapy from September 2024, did not reimburse travel expenses for Occupational Therapy appointments, and mishandled his complaints. We find the Council at fault for delays in arranging education provision and considering Occupational Therapy transport, which caused uncertainty about whether support could have been in place for the start of the academic year. The Council has agreed to apologise, make a payment to Mr X, and reimburse eligible Occupational Therapy travel costs.

  • Surrey County Council (24 015 431)

    Statement Upheld Alternative provision 18-Jun-2025

    Summary: Mrs C complained the Council failed to comply with the statutory timeframes for completing an annual review and failed to complete the actions recommended in its stage two complaint response. We have found the Council at fault for a delay in issuing a final Education, Health and Care Plan following an annual review. This caused Mrs C distress, frustration and uncertainty and delayed her right to appeal. The Council has agreed to apologise and make a symbolic payment to Mrs C to remedy the injustice caused.

  • Bury Metropolitan Borough Council (24 015 844)

    Statement Upheld Alternative provision 18-Jun-2025

    Summary: Ms X complained the Council failed to provide her child with suitable fulltime education and special educational provision, and complained about faults in reviewing the Education, Health and Care Plan. There was fault causing injustice. Ms X’s child missed out on education and Ms X and her child suffered distress and inconvenience. The Council has agreed to apologise, improve communication with Ms X about next steps, make symbolic payments and carry out service improvements. The complaint is upheld.

  • Bristol City Council (24 016 015)

    Statement Closed after initial enquiries Other 18-Jun-2025

    Summary: We will not investigate Ms X’s complaint that the Council refused to allow her to ask questions at a Council committee meeting and then failed to properly explain why. There is not enough evidence of fault to justify an investigation.

  • West Berkshire Council (24 016 750)

    Statement Upheld School transport 18-Jun-2025

    Summary: Mr X complained the Council wrongly refused to provide free home-to-school transport for his child, Y, to attend the only school named in Y’s Education, Health and Care (EHC) Plan. The Council was at fault when it said there were closer schools which Y could attend because it had not named these in Y’s EHC Plan. This fault caused Mr X an avoidable financial burden, frustration and avoidable time and trouble. The Council will apologise, ensure Y receives free home to school transport, repay the costs of Y’s school bus travel between May 2024 and July 2025, and make a symbolic payment to Mr X to acknowledge his frustration and avoidable time and trouble. It will write to relevant staff about the statutory guidance and review its home to school transport policy.

  • London Borough of Redbridge (24 017 544)

    Statement Closed after initial enquiries Other 18-Jun-2025

    Summary: We will not investigate Mr X’s complaint the Council had not transferred his appointeeship. There is nothing to suggest Mr X has been cause a significant injustice.

  • Surrey County Council (24 018 301)

    Statement Closed after initial enquiries Transport 18-Jun-2025

    Summary: We will not investigate this complaint about the Council’s rejection of a blue badge application. There is not enough evidence of fault in how the Council made its decision to justify an Ombudsman investigation.

  • North Yorkshire Council (24 014 694)

    Statement Upheld Assessment and care plan 17-Jun-2025

    Summary: There was fault in the way the Council assessed Mrs C’s needs for care and support. This meant that it is not certain what the outcome of the assessment would have been if the fault had not happened. The Council has agreed to apologise, pay a symbolic financial remedy and carry out a service improvement.

  • North Somerset Council (24 014 750)

    Statement Upheld Other 17-Jun-2025

    Summary: Ms X complained on behalf of Company Y. She complained the Council wrongly pursued Company Y for unpaid business rates for an office it occupies. She also complained about poor communication from the Council. We found fault by the Council on both matters. The Council agreed to apologise, refund the money paid by Company Y and make a symbolic payment in recognition of the injustice caused to Ms X in pursuing this matter.

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